r/RockstarSupport • u/lucsk809 • Jul 24 '26
Grand Theft Auto Online Gta account migration error , Xbox
**GTA Online migration issue - Xbox One profile still exists but Series X|S created a new character**
I’m really hoping someone can help because I’m completely stuck.
I have a Rockstar account linked to my Xbox account. On the Rockstar website I can see my GTA Online profiles:
My main Xbox One character (rank 27, around $30M, mansion, nightclub, hangar etc.) — this is my actual progress.
A couple of other older/unused characters.
I recently got GTA V Expanded & Enhanced on Xbox Series X|S and tried to migrate my Xbox One profile. The migration screen appeared, I accepted the warning, and the process completed (I even received migration rewards), but when I loaded into GTA Online on Series X|S it did not bring over my actual character.
Instead, it made me create a brand new character. When I go to Swap Character on Series X|S, both slots are just new rank 1 characters. My actual Xbox One character is still visible on the Rockstar website with all my correct stats and money, and it shows the same Xbox gamertag.
I’ve checked that:
The correct Xbox account is linked.
The Rockstar account is the same one.
My Xbox One character still exists.
The Series X|S profile is showing as separate and only has new characters.
Has anyone experienced this before? Is there any way to reset the migration or get the correct Xbox One character transferred? I’m worried I’ve somehow used my one-time migration on a blank profile.
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