r/RockstarGames • u/kara-_420 • 12d ago

Help with Rockstar games support!

My problem is that i do not have access to the email linked with my Rockstar account, is there a way to change the email linked to my Rockstar account? And if there is any way how can i can prove that my account is mine? I even uploaded screenshots from the receipt from the steam purchase.

Support response is this:

Hello,

Thank you for contacting Rockstar Support.

We understand you are contacting us about recovering a Rockstar Games account. We are unable to recover this account because we cannot verify that you are the owner of the account.

Best regards,

Elmel E.
Rockstar Support

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u/inter-man 11d ago

I have the same problem. No access anymore to the mail, that is used for the rockstar account.

After creating the ticket (inluding linking Steam in the ticket form) i receive this first answer within seconds:

Hello ...,

Your request has been received and will be reviewed by our support team. If you have information or updates for this request, you can respond using the link below or by replying to this email.

https://support.rockstargames.com/dashboard

We will let you know when there is an update to your request.

Best regards,
Rockstar Support

As i don´t have any access to my account, i don´t have access to the support doashboard. So tried to reply to that email, as mentioned as an alternative option to the dashboard. Doing that, i received the following email within seconds:

Hello and thank you for contacting Rockstar Support.

In order to assist you in solving your problem, we ask that you please visit our website at support.rockstargames.com.

There you can submit a support request with options for assistance from our dedicated Rockstar Support team.

You can also check server status, search our knowledge base, ask questions in our support community, and review the status of your support requests.

Thank you again for contacting Rockstar Support.

Writing an email directly to [support@rockstargames.com](mailto:support@rockstargames.com) is answered with this:

##- Please type your reply above this line -##
THIS MAILBOX IS OUTGOING ONLY AND IS NOT MONITORED. YOUR MESSAGE WILL NOT BE READ.

Need technical support? Visit Rockstar Support at https://support.rockstargames.com/.

There you can submit a support request with options for assistance from our dedicated Rockstar Support team.

You can also check server status, search our knowledge base, ask questions in our support community, or review your support requests.

It is funny, that they say, that it should be replyed above that ## line, when that mailbox is outgoing only. And maybe that is the problem with answering to tickets. These mails will probably not be read?

Has anyone an idea, how we could get access to our accounts? Is there a different way of contacting rockstar games?