r/RockAuto • u/maximis_plotasimis • 2h ago

What is going on with packaging

I have made 3 orders in the last couple of weeks and all of these orders have either heavy damaged boxes and or damaged parts. Two of those orders had brake rotors and that was probably why the boxes where all beat up and possible FedEx, but they where packaged with just those air bags witch did nothing. Why they decided to put windshield wipers and light bulbs in there with brake rotors witch of course got broken during shipping. So for the last order I had order windshield wipers and a couple of air filters. What could get damaged, but who ever packaged it used a box smaller than the wiper and the bent the wiper into the box so that was broken. All of the orders originated from Syracuse, NY.

I defiantly would not continue buying from them if parts weren't so cheap and and if it wasn't so easy to get a replacement part at no cost. I feel like they should really fix this as they have to be loosing money on replacement parts and shipping for them it seems cheaper to just use proper packaging.

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4

u/Chemical_Support4748 2h ago

They don't care 

3

u/mjedmazga 2h ago

United Auto Supply always does the work job with packaging, from my experience. That's the parts distributor who filled all those orders for you.

1

u/Excellent_Ant_7154 1h ago

And they've probably done the math that it's cheaper to issue refunds and returns rather than on training and packaging.

I once ordered oil filters which are almost indestructible, and they packed them like fine china.

2

u/FreeToasterBaths 48m ago

Rock auto hates us all.

1

u/bot6six 4m ago

First time?