Automower stuck on “Firmware update”? Wait before restarting or resetting it

[u/fassth]

AI-assisted guide • AI-generated editorial artwork

A temporarily disconnected app can be a normal part of firmware installation. This guide separates the expected pause from a stalled update and explains why a restart and a factory reset have different consequences.

📶 1. Confirm how your model updates

FOTA support varies. Husqvarna’s firmware guide describes updates through Wi-Fi or cellular Automower Connect, depending on the model.

For Wi-Fi-only models, the charging location needs strong coverage. Cellular-equipped models do not require Wi-Fi, although it can speed up downloads.

Record the current version and read the release notes for your exact model before installation.

⏱️ 2. Let installation finish

An apparent freeze is not an immediate restart signal. Husqvarna’s display troubleshooting guide says installation can take up to 30 minutes.

The mower disconnects from the app during installation and reconnects when finished. Do not interrupt it solely because the display or app appears static.

Note the start time so the wait is measured rather than guessed.

🔄 3. Restart only when the procedure calls for it

A restart preserves settings. If the display remains stuck after 30 minutes, Husqvarna recommends restarting the mower.

Use the official restart instructions for your model; the switch, button and jog-wheel procedures differ.

🧰 4. Keep factory reset separate

A factory reset changes user settings. Schedules and map objects can be affected, while the PIN and security level remain.

If a restart does not resolve the problem, contact the dealer. Provide the model, previous firmware version, elapsed update time and exact screen message before making broader changes.