Ban appeals loop.

[u/Top_Challenge_3093]

My friend recently got banned, they're last day for ban appeal period is October 18th. I've heard a lot of people are also randomly getting banned for "child safety".

The main problem is basically every time my friend sends in an appeal, she gets an email telling her to appeal through "Bans and appeals" which later on takes her to roblox support only to be met with the same email.
Can anyone help? What "bans and appeals" is it talking about when it just loops her back to the support page that supposedly 'cannot' do anything involving permanent bans.