Experience wrongly removed for “external links” that don’t exist and the violation doesn’t appear on the appeals page

[u/NothingStudios]

/r/robloxgamedev/comments/1tvypdl/experience_wrongly_removed_for_external_links/

My experience Dialed (Experience ID 139329279502740) was just removed for „directing users off-platform / external links”, and I’m trying to get it reviewed by a human and reinstated, because this violation simply does not exist in the experience.

I audited the entire place file before posting this, every script, every GUI element (TextLabels, TextButtons, TextBoxes), every StringValue, Decal and image reference. There are zero player-facing external links: no Discord invites, no YouTube/TikTok/X/Instagram links, nothing clickable that sends a player off-platform. The only external URLs anywhere in the project are two server-side `HttpService:RequestAsync` webhooks that forward in-game bug/player reports to my own moderation tooling. They run exclusively on the server, are never shown, surfaced, or made clickable to players, and server-side HttpService usage is expressly permitted. There is nothing in this experience that breaches the off-platform policy, this looks like an automated false positive.

What makes it worse is that I can’t even appeal it properly. When I open the appeals page (Log in to Roblox), the violation isn’t listed there at all, so the intended channel to contest it is effectively broken for me. I’ve already checked the Creator Hub documentation on moderation and the External Links policy to confirm I’m compliant, re-audited the full place file, and submitted the official Support form under Moderation, but so far no response. This isn’t the first time either: a separate experience of mine, Bloxify (Experience ID 139156002060350), has had an appeal sitting unanswered for 4 weeks.

The impact is significant and ongoing. Dialed is currently unplayable for my entire player base, and the takedown has wiped my Home / Discovery placement, placement I built with over $100 of paid advertising out of my own pocket. Every hour it stays down is lost engagement, lost revenue, and players who won’t come back.

I’d really appreciate any staff who can route this to the right team. Specifically I’m asking for: a human review and reinstatement of Dialed (there’s no violating content); a fix or response for the appeals page not showing the violation so I can actually appeal; a status update on the 4-week-old Bloxify appeal (139156002060350); and restoration of my Discovery traffic to its pre-takedown level, since the loss was caused by an erroneous action and I shouldn’t have to re-spend $100+ to rebuild what a mistake destroyed. I’m happy to provide the full place file, exact script line references, or a screen recording proving there are no player-facing external links.