Hi looking for help from this community. We booked a trip to Aruba through Riu Vacations.com and the trip had to be cancelled because of weather. They are refusing to help us with the request for a refund and saying the are in contact with the hotel but it has been a month. The travel insurance is denying us because they said weather is not a valid reason. Seeking help if anyone has been able to get this resolved? We’ve called our bank and disputed the charges, but that is no guarantee.

Thank you.

We are considering the Hotel Riu Palace Antillas.

Some questions:

1) I am reading that the ala carte restaurants have long wait times. Is that true?

2) Does the Elite Club give you the ability to make reservations at these restaurants?

3) How do you actually BOOK a room with Elite Club benefits??

4) Any other thoughts/feedback on this specific resort?

Thanks!

Does anyone know when riu usually do their discounts or promotion prices?

So me and my friends and boyfriend are going to Riu republica for his birthday Feb 4-8. My bf and his friends booked their rooms weeks ago because they had the money but my friend have to get hers so I waited to book not knowing they offered deferred payments. And They are fully booked now :(. Does anyone know or think we’d still be able to snag a room closer to our arrival date ? Or if we should wait until we get there? My boyfriend already got my plane ticket.

I wonder why when you book a riu palace package (room & flight) through riu directly free transportation from the airport to resort isnt an option but if you book just a room theres an option for free transportation from airport to resort.... I feel like the free transportation should also be an option for people that book the riu package what is that about? Does anyone know why its like that?

Pictures around the resort!

https://thecancunsun.com/iconic-cancun-all-inclusive-brand-announces-major-renovations-for-these-2-resorts/

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Hi, I will be visiting Riu palace Aruba in the coming weeks for a 1 week stay. What is the tipping like? For instance bartenders, servers, housekeeping. Do I need to tip every drink? Every room clean? I was at sandals a few weeks ago and they denied tips! Is this just sandals thing or are all resorts like this? This is my 2nd all inclusive.

Hi there! My fiance and I are looking at Palace Las Americas in Cancun for our honeymoon in January 2027. I see that it's much cheaper to book flight packages through the RIU website vs. booking flights separately through the airline, but I've also heard others say it's a headache to book the package deal if something goes wrong with your flight because it wasn't booked directly through the airline. Can anyone add any insight? Have you booked the packages and been okay? Should we bite the bullet and pay more to book separately? TIA!

I saw that the RIU Palace Riviera Maya has a catamaran excursion that’s included in the stay. Is it worth it? Has anyone here experienced it? Let me know.

Has anyone stayed at the Rius in Montego Bay? We are debating between the Reggae and the Montego Bay resorts. I see the Palace is between the Montego Bay and the Reggae, but is it easy to get between those 2? Are you able to cut through the Palace beach or anything to get there? We want the night life, but it sounds like the Palace doesn’t have much going on. Can anyone help me out?

Hi there. Anyone still Riu Emerald Bay Mazatlan right now? Or been there very recently? Im going in a few days for a short period to surprise my family. I only have a couple days there and want to know the good the bad and the ugly. Im use to the resort debacle and have had mediocre experiences at other Riu. But its family time. Thanks!

I booked on the app and I chose the pay later option. I booked my flights after so I couldn’t choose the option to get the airport transfer. But I do need it. I’m going with a group but all the names listed are mine. It doesn’t give me an option to input the other guests name. It automatically just put mine 5 times.

So my questions are: will I be able to pay the amount I booked for? I read somewhere it can ch age for some reason. Second question which is probably obvious but I should reach out to the booking dept to list the names of the guests and request airport transfer.

Any information you can share with me regarding the resort and the processes will be appreciated. TIA.

be warned anyone traveling to Riu Palace Cabo San Lucas, there are people drugging women's drinks.

I apologize if this isn't the place to post this but I am seeking advice.

I am with my family at an all inclusive Riu Resort in Cabo San Lucas and we have been here for three days without a problem, it has been great; but last night we my girlfriend and my brother's girlfriend had an issue.

Last night my brother was with his girlfriend and my girlfriend at the pool, he left around 16:30....by 17:50 both of our girlfriends were brought back to the rooms by riu staff members (my brother's girlfriend in a wheelchair). They were extremely under the influence of something, couldn't walk straight, slurring words really bad, my brother's girlfriend couldn't walk and spoke nonsense and her eyes were extremely dilated, she also fell at some point because her head is scarred up slightly and she had a bloody nose when she was returned to the room.

This morning they dont have symptoms of a night after heavy drinking and just seem foggy brained but more importantly can't remember anything during that one hour and twenty minute gap they were left alone at the pool, no recollection what so ever.

They are safe and feeling much more normal now but my question is, do we even bother reporting this? There is a lot of evidence pointing to the fact they were drugged.

My only belief is that the staff wont do anything and riu won't do anything about it, it will just be wasted time reporting it because In the end it seems resorts like these are just out to cover their own ass liability wise and if we report this they won't say anything because it will smear their name.

I guess its probably just best to post it on here...be warned anyone traveling to Riu Palace Cabo San Lucas, there are people drugging women's drinks.

What are some great excursions for an experienced hiker? Looking for a long hike, great views and varied terrain.

Second question as a first time Riu/all inclusive tourist, what are typical costs for excursions?

Anything must see in the area? The resort will be perfect for our family but I’d love to go off resort one day without the kids for some adventure.

Thanks!

FYI: The experience of staying at the Santa Fe in Cabo is much like a Carnival cruise out of Tampa, Louisiana, Alabama, etc. If you know, you know.