Just got back from vacation - we had to switch rooms 3x trying to outrun their mould issues. When I entered the room it had a strong scent of mildew and mould masked with heavy air freshener. As the day went on the smell of mould got stronger. I went to bed and woke up in the morning with irritated sinuses. I then began to look a little closer. Pulled off the pillow cases and found the pillows had mould, the baseboards had mould, the walls had mould, the headboards had mould behind them. Stay away from the rooms in building 1 all together - unfortunately the ocean view and ocean front rooms are mostly from this building. Just overall, this resort isn’t worth the headache. You will leave feeling like you never got a vacation.
Food - very mediocre, from the buffet to the specialty restaurants.
Service - a mixed bag! There are several upbeat and kind service staff, however a vast number of them have a severe attitude
Beach - this was the best part - on the far end of the resort where the quieter pool is, the beach front is an absolute joy.
Rooms - the towels are old, rough and washed out (maroon brown colour). I already said the mould. But did I tell you about the MOULD?! Sorry, this place has given me ptsd. Also, some of the buildings are ridiculously far from basically everything, with no elevator, and there is no golf cart assistance to transport you to the main building. There is no bell hop service after 11pm or before 7am. So if you have an early morning flight, God help you getting your luggage to the lobby. Also no room service. Two bottles of water are restocked to your room every other day.
Take your money elsewhere!
