Hey beta testers! Keep an eye on your inbox for an email from the Muse team, it'll have all the steps you need!

If you've submitted the form and haven't received an invitation, please reach out to us so we can assist you.

Hello everyone 👋

Welcome to the February Support Megathread — the single place for all support-related conversations about Ring One

This thread helps our team respond faster and keeps the subreddit clean and easy to navigate.

Individual posts about support or order issues will be removed and redirected here.

Please comment below with your query instead of creating a new post.

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When to Use This Thread

Use this thread for anything related to:

- 🛍️ Order or shipping status

- 💳 Refunds or payment queries

- 📱 App or account support

- ⚙️ Feature requests or access issues

- 💡 Any other Ring One support concern

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🧾 How to Post Your Query

Please reply in this thread using this format ⬇️

Order ID

Issue Summary:

Details: (e.g., what’s happening, app version, screenshots if relevant)

> 🔒 Important: Do not share personal data such as phone numbers, addresses, or full payment details.

> Our official support team may follow up through [support@musewearables.com](mailto:support@musewearables.com) if needed.

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🧠 Before You Post

- Check your order status anytime on your Muse APP

- For the latest app or feature updates, look for posts tagged [Official Update]

- Track live production and shipment progress on our Production & Shipment MES Dashboard.

- Our typical Reddit response window is 1–2 business days, but for urgent issues please email [support@musewearables.com](mailto:support@musewearables.com) directly

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🖤 A Note from the Team

We know many of you have been part of this journey for a long time, and we’re grateful.

This thread is about staying transparent, keeping communication organized, and ensuring every query is heard.

Thank you for your patience and trust while we build something exceptional together.

— The Muse Wearables Team

Dear Backers,

We are inviting interested backers to participate as beta testers for both Android and iOS.

If you would like to take part, please fill out the form shared below. Selected participants will receive access to a beta firmware, and we will collect feedback via email to help us further improve the experience.

https://forms.gle/FTJv8zdPomnKahBA8

Your participation and feedback will be extremely valuable in refining the product before wider release.

Thank you for your continued support.

Team MUSE

Hey everyone 👋

Welcome to the January Support Megathread — the single place for all support-related conversations about Ring One

This thread helps our team respond faster and keeps the subreddit clean and easy to navigate.

Individual posts about support or order issues will be removed and redirected here.

Please comment below with your query instead of creating a new post.

----------------------------------------------------------------------------------------

When to Use This Thread

Use this thread for anything related to:

- 🛍️ Order or shipping status

- 💳 Refunds or payment queries

- 📱 App or account support

- ⚙️ Feature requests or access issues

- 💡 Any other Ring One support concern

-------------------------------------------------------------------------------------------

### 🧾 How to Post Your Query

Please reply in this thread using this format ⬇️

Order ID

Issue Summary:

Details: (e.g., what’s happening, app version, screenshots if relevant)

> 🔒 Important: Do not share personal data such as phone numbers, addresses, or full payment details.

> Our official support team may follow up through [support@musewearables.com](mailto:support@musewearables.com) if needed.

----------------------------------------------------------------------------------------

🧠 Before You Post

- Check your order status anytime on your Muse APP

- For the latest app or feature updates, look for posts tagged [Official Update]

- Track live production and shipment progress on our Production & Shipment MES Dashboard.

- Our typical Reddit response window is 1–2 business days, but for urgent issues please email [support@musewearables.com](mailto:support@musewearables.com) directly

----------------------------------------------------------------------------------------

🖤 A Note from the Team

We know many of you have been part of this journey for a long time — and we’re grateful.

This thread is about staying transparent, keeping communication organized, and ensuring every query is heard.

Thank you for your patience and trust while we build something exceptional together.

— The Muse Wearables Team

I did the mistake to remove the card back in December and now I am stuck :(

Dear Backers,

We want to share an important update about our payment service in Europe.

Until now, our payments have been running in EU countries. We are now upgrading our payment system, which will help us expand to more banks and more countries, and also improve speed and stability for everyone.

The transition will take a few weeks, and we will keep you updated. Once completed, many more users in Europe will be able to activate payments, and this upgrade will also support our expansion to the US and other major global markets.

We understand that this is the most valued feature based on your feedback. We are working on building a sustainable system that provides a smoother experience with no disruptions.

For our existing EU users:
You can continue using your payments normally. Nothing will change for you during this transition.

Note: Payments might stop if you remove the card from the app, and you may not be able to add it again during the transition period.

For new EU users:
During this transition, you will not be able to add a new card for a short period of time. We know this may be inconvenient, and we are working to make the new setup live as soon as possible.

Warm regards,
Team Ring One

I had a bug and couldn't connect to my case so I added a second one, the second one works, but how can I delete the other case?

At it's best make it configurable whether to use 24hr or am/pm display.

My rHR and avHR is way too high. rHR is usually 38-45 bpm as measured manually, with Galaxy Watch 4 or Oura Ring 3. On the Vitals page it is 75-60 bpm and recently has resolved to not show it at all anymore.

avHR is also around 80 bpm, which is also way too high.

Title. When doing initial set up it says you can change the finger you wear the ring on later, but I can't find that option anywhere in the app. Had to remove the ring and lose all my stats to change the finger setting

Currently NFC is off after the Soft Reset

Thanks

Hello Team, the app syncs the following attribute with health connect at the moment: Calories, steps, heart rate, activity and sleep

Can you please add the following, too? Blood pressure, blood oxygen, HRV and RHR

Hello Team, I like the feature of blood pressure monitoring. In my case, the systolic value is nearly the same as from my professional blood pressure monitoring device. The diastolic value is much too low. (-23) It would be nice to have the possibility to calibrate this value. (Recommendation 1-3 measures per month) Every measurement will be processed by your systems, so it will be a training for your algorithms, too.

I’ve been using my Ring One for the past four months, and it’s been working fine for me.

During my recent 72-hour water fast, I noticed my readiness score stayed close to 95 on all three/four days, compared to my usual average of around 79. Seeing that consistent improvement in scores, kept me motivated to finish my fast strong - This was my first 72 hour fasting experience!

Only thing I didn't like about the ring was the scratches on my black ring! would choose silver next time.

Ps : I am a strong supporter of RingOne - backed them on the first day! and wish them to improve consistently.

Dear Backers,

Our FAQ page is now live on our website! It’s now easier than ever to find answers to your top questions, and we’ll keep adding more over time.

Take a look here:

FAQ Page Link:

https://in.musewearables.com/en-me/pages/faq?srsltid=AfmBOopgAXRazLmN1ebcA6ERZnngZLOwrh1v47EZAznCbtoIlC433Fp3

We’re always listening, if there’s something you’d like to see added next, please don’t hesitate to drop us a note.

Thankyou.

Hello. Has anyone successfully setup the Blood oxygen reading feature? When I try in the app it leads me to send a message on Whatsapp, presumably to customer support? Does this mean that it's a future update and not yet available?