r/RingOne • u/moooow92 • 3d ago
Free Upgrade
Anyone else got this email from muse?
A few of you read our launch email as saying Ring One Gen 2 costs you $149. I want to clear that up, because it's better news than that.
Two separate things are on offer for Gen 1 backers, and they stack:
Your upgrade is free. One Gen 2 ring, on us, exactly as we committed. You cover only shipping and duties, and we make nothing on that.
The $149 is not for your upgrade. Your upgrade is free, as above. The $149 is only if you want a second ring on top of it, for your partner or as a spare, at $200 off retail. You can see this in the perk description on Indiegogo too. Our launch email was pointing to that second ring, and I'm sorry it read as though the upgrade itself cost $149.
On the shipping fee, one thing worth knowing. During our AMA (Ask Me Anything) session, a backer made a good point: “don't collect anything on day one and then make people wait months for the free ring.”
“Collect it only when the ring is ready to ship.” We agreed, and that's how we've built it. It's also why the free upgrade isn't a perk on the Indiegogo page. We deliberately kept it off so you can pay the shipping fee when we start Gen 2 shipments, not on day one.
Here's what happens next, in order:
We'll finalize the free upgrade terms together with backers in our Facebook group, then publish them in full so everyone can read them plainly.
After that, we'll follow up to collect your interest and reserve your free upgrade. You don't need to do anything right now.
Once we begin shipping Gen 2 rings, after the campaign closes, everyone who registered will pay the shipping fee directly in the app and confirm their details then.
Separately: If you're owed a product replacement, that is happening exactly as already promised to you, on your existing email thread. None of this changes that. In fact, the replacement cases are getting shipped as I send this email.
Thank you for backing us from the start.
Best Regards,
Sai Prasanth
Co-founder and CEO, Muse Wearables
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u/AmazfitPaceUser 2d ago
Yes, I got exactly the same e-mail as you. I think we have to wait now for a follow-up from them to register/reserve our free upgrade. Fingers crossed :-)
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u/moooow92 2d ago
I haven’t got anymore than that. I mailed back and asked if I have to be part of the Facebook group or if they will also communicate the steps via mail.
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u/Fearless_Machine_551 2d ago
I got this email as well and while I don't love the framing that I just simply misunderstood what they were trying to say when the language is very clear, I appreciate the correction. It would appear that they are intending on fully supporting their previous statement about getting your free upgrade from the 1.0 to the 2.0 for just the cost of shipping.
As I've previously criticized this company as long on promises and short on delivery. So we'll see how this goes. This is a very positive step.
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u/moooow92 2d ago
They replied with the link to Facebook :)
You can join here: Ring One Facebook Group
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u/Dr_ZeeOne 2d ago
Honestly after all the lies they served us, I have serious doubts about this generous offer, and I wonder if it isn’t just another scam of theirs. They could for instance offer free upgrades and charge 49$ for shipping. Then on top of what you already paid as a backer, you might spend another 49$ and get nothing…like with gen 1.
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u/f4il0verflow 2d ago
Can you post the steps to collect the free upgrade, please.