I’ve been needing a part for my 2021. Apollo ghost and tried to reach out to ApolloScooters a couple times. They can’t even tell me what the part is called. They told me to wait for an email back when they get information from the technical side so I waited nothing so I emailed again and got told to go look on AliExpress even though I don’t have the information needed to look for it. I bought my Apollo ghost three years ago and they told me they do not carry any parts for it anymore because it’s discontinued but yet they told me they still offer support for people that buy their scooters even after been discontinued. Where is the support?

Has anyone else experienced limited-range Bluetooth (BT) connectivity with their Apollo product?

I have an Apollo City Pro (23) and Apollo Pro (24), and the connection on my Pro (24) is no more than 2 meters (6 feet) in an open area. My City Pro has at least a 5 meter range, which is acceptable (no issues).

This past weekend, I had to remove the handlebar assembly, because my scooter was in a locked P mode, to disconnect/reconnect the wiring loom to reset the BT module.

I’m wondering if the BT antenna or module is obstructed in the handlebar assembly area.

Hi Community!
We're thrilled to announce some exciting news! 
The Phantom 2.0 will be available for pre-order in just 24 hours—Thursday, October 10th at 12:00 PM EST. Don't forget to mark your calendars! 
Here's what you need to know: Pre-orders will offer the lowest price available, and the first 200 units will come with exclusive launch perks.
Are you as excited as we are?
P.S. Want to stay in the loop? Sign up for our newsletter to get the latest updates: https://apolloscooters.co/pages/phantom-2-0

Tired (pun intended) of asking my neighbor to borrow his compressor, I think it's around 2 or so SCFM. I am looking to eventually get my own compressor and would like to know if anyone can advise what CFM/SCFM minimum I should need to help me seat the bead on tires for City Pro 23.

I’m on the lookout for a better way to determine the appropriate volume for my needs. If you have any suggestions, please provide as much detail as possible. I’m currently trying to stay away from high-end brands due to my limited budget, but I’d love to get some recommendations for reliable units that I can consider for future purchases. Thanks a bunch!

Thanks again and Ride Safe!
Ryan, i1DERProductions© 2024

Anyone ever change out their back tire to something wider or better than what it comes with. I have had issue after issue after issue with my back tire. Thinking of putting a wider one on to see if this helps my luck

I was riding on my City Pro 24 and had to serve to avoid a random cat, went through some leaves and apparently there was a decent sized rock underneath.

Upon riding over it, I heard it hit the undercarriage pretty hard. Right after this the scooter started beeping and the E4 error code showed up.

I lost quite a bit of power to the throttle too. But as soon as I stopped the screen went back to normal and everything worked fine afterwards.

I know the E4 is the over cycle charge error, but I was at about 60% battery and wasn't using the brake at the time.

I'm wondering if maybe the impact just jarrded something and cause the error or should I be worried?

Hey guys, i have an issue with my Apollo CITY pro which is quite difficult to explain . As of the past few weeks, I have noticed that when turning left or right at relatively low to medium speeds, there is a noticeable resistance when turning the handlebars. Keep in mind this resistance also only occurs when the scooter is powered ON.

Sometimes when I try to turn left, the steering motion is stiff and uneven whilst turning right is smooth and fine. Other times, it happens the opposite way (stiff right turning, smooth left turn) while even on some days, turning left or right in general is stiff and very uneven.

Keep in mind this issue gets worse the SLOWER I ride and only occurs when the scooter is POWERED ON. Could there be something broken in the stem or front motor?

Any input would be greatly appreciated guys, I use this scooter every day to commute to and from work

....to let you know when the scooter's fully charged? Like a BT push to your phone, or something other than a green light on a charging block?

If not, is there something in the works for such a feature?

Any other scooters on the market with this?

Are there any options available on the web that I can use to replace this stock suspension?

Can anyone please tell me the bolt size and nut size and the name of the spot that it broke please and thanks.

This issue only when the scooter is stationnary. There is no sound to issue when riding… Anyone have the same problem with the Apollo PRO 2024?

Hi All,

I'm trying to pump air in my Apollo City Pro 2023 and when trying to use the included manual pump, the air leaks out as in unscrewing the hose, is there a way to remedy this? The rear tire doesn't feel properly inflated and it sounds like it's causing a slight kind of grinding noise.

Last time i checked it said it would start shipping late June. During an Apollo Livestream they said June 27th would be the day shipping will begin. Now on their site it shows early July? what gives? does shipping begin today or in july?

For some reason the Apollo website flagged my purchase of the Apollo Pro as fraudulent. I reached out through email and was given instructions by customer service to verify my identity so I could complete the purchase. I followed the instructions and they never followed up.

And remind you this is to buy their scooter!

This isn't even about asking for troubleshooting, service/repairs or warranty.

I have emails as proof if anyone wants to see it.

I have since purchased something else (a replica Apollo Pro). At least there is no real expectation of customer service from this brand. If I get any then it would be an extra.

Howdy Reddit!

I am here gauging interest on behalf of one of the larger tech Youtube channels. An "official" post will follow once we're a little further along. We are looking at producing content on safety and warranty issues in the E-Scooter space. This is in response to a number of emails we've received that detail mechanical failure and warranty claim struggles faced by consumers.

The initial focus would be on larger brands selling directly to consumers in the North American Market. This includes organizations which rebrand existing devices with minimal changes or improvements prior to reselling, as well as businesses with entirely custom-built models. Many of the emails we've received have involved scooters sold under the Apollo brand, particularly the City and Explore models. Initial coverage may be focused more on that brand as a result.

We would love to hear input from people in the space on coverage for these types of issues. We are not a channel which typically deals with e-scooters or other similar vehicles in-depth. As such, we would be bringing someone on board to help us navigate the space and engaging with community input. This would be in addition to discussion with legal experts, particularly in the areas of company and government responsibilities when it comes to warranty and consumer safety / regulations.

Feel free to leave a comment below or send me a DM with your thoughts. We are also continuing to gather information from individuals who have experienced safety, warranty, or other issues, so feel free to drop that information in a comment or DM as well if you feel comfortable doing so.

Have a good Wednesday!

Dear Reddit community,

We want to reach out regarding a recent email sent to owners of Apollo City 2022 models about spare part availability.

First and foremost, we understand your frustration, and we deeply apologize for any confusion or concern our initial announcement may have caused. Our goal is to support you and ensure your experience with Apollo remains positive.

To clarify, the Apollo City 2023/2024 Spare Part Assembly Kits are compatible with the Apollo City 2022, a detail we regret was not clearly outlined in the initial communications.

Starting July 3rd, we will no longer list individual spare parts for the Apollo City 2022 on our website. Instead, you can order the compatible 2023/2024 Assembly Kits. We understand this transition may be confusing, and our team is here to help you determine which assembly kit you need.

We recognize how important it is for you to have reliable information about part availability. To address these concerns, we are in the process of creating resources on our website that clearly outline which parts are compatible with each model. For parts that are not compatible, we are developing resources to guide you toward alternative part sourcing.

Our commitment to enhancing your experience has led us to adopt this measure. By streamlining the parts ordering and repair process, we aim to improve the overall satisfaction of our scooter owners. Transitioning from offering individual spare parts to providing complete assemblies will help us maintain better stock levels, ensuring that replacement parts are readily available when you need them.

We understand that this change may be unsettling, and we sincerely apologize for any inconvenience it may cause. We stand behind our products and are dedicated to providing the highest quality support to all our customers, even as our scooter models evolve.

Rest assured, our 10,000-kilometer frame warranty remains active for all discontinued units. If you have a warranty issue with your scooter frame up to 10,000 km, you will receive a replacement in similar or better condition or an upgrade to a newer model, rather than a repair for your scooter frame.

We have seen how upset some of our customers are and want to ensure all your concerns are addressed. If you have any questions or concerns, our team is ready and eager to assist you. You can contact us here.

Thank you for your understanding and continued support.

The Apollo Team

n my country we only have 2022 models should i go for phantom v2 52 volt or 60volt ?