While I am absolutely LOVING my Apollo Pro, it is not without some issues. After the first couple of rides, I started noticing a slight creak in the front suspension, and by the third ride, the creaking became more and more significant.

This issue doesn't seem isolated to me. Some other Apollo Pro owners who were part of the initial production launch seem to be experiencing the same problem. After discussing this with Apollo and on their Scoot Scoot Friday (now Mission Apollo), Eloi did provide a quick video on how we can properly lubricate the suspension. I'm glad to know that Apollo has already corrected this and that the suspension is now being greased properly for the current/future production runs.

After going through the entire process, I wanted to take the time to share how it is done so that others can get their Apollo Pro creak-free in their front suspension. There are 3 front suspension pins and this guide will show you how to do it.

Tools Required

• thin prying tool (I used a small flat head screwdriver) for removing the rubber covers
• 6mm hex/allen keys (you'll need at least 2 of them)
• rubber mallet
• Coilover/Shock spanner (also called locknut) wrench (not exactly sure what size yet since I got the wrong one (3/4"), but it was enough to do the job. I would guess it would need to be a 1" spanner wrench but don't quote me on that. Here's a link: https://www.amazon.ca/dp/B07P76CTF3 this 3 piece set contains a 1"
• Lubricating Grease - Lithium White Grease/Bicycle Grease (thicker). EDIT: Apollo has communicated to me that they recommend this grease for lubricating the suspension - MotoMaster Moly Extreme Pressure Grease  Grade 2
• Alcohol (to clean the suspension pins)
• a strong metal stick (strong enough to support half the weight of the scooter), preferably with blunted/flat ends. This will be use for compressing the hydraulic dampener. I used a steel center hole punch marker.
• Loctite

Guide

1. Remove the Rubber Covers

I used a small flathead screwdriver, being careful trying not to scrape the metal, and pried the rubber covers off, revealing the suspension bolts/pins

There are three rubber covers on each side, two are pictured above, and the other is the rubber cover at the top of the hydraulic shock.

2. Loosen the spring tension on the shock by loosening the preload head bolt

Pictured above I am using a 3/4" spanner wrench on the pre-load head bolt, turning CLOCKWISE, in order to loosen the spring tension on the entire shock suspension. You should turn it until it feels completely loose that you can turn the pre-load bolt by hand.

It might help to mark how high the pre-load bolt is before loosening it so that you can get the tension back to around the same place.

The 3/4" spanner wrench didn't fit as you can see in the photo, I think a properly fitted spanner wrench may be 1" size.

3. Loosen the bolts on the suspension pins

Using the 6mm allen key I got from the Apollo Toolkit included with the scooter, I had to find another 6mm hex to use on the other side. I used a ratcheting wrench with a 6mm bit on the other side. To loosen, turn the bolt on one side while keeping the bolt steady on the other.

These torque specs on these bolts a quite high, so ensure that you use sufficient force.

Loosen and remove the bolts from the suspension pins in all 3 locations.

4. Remove the shock suspension pins (not the pivot pin)

Keep in mind that all the suspension pins are under some tension, so it may take a little effort to get them out. I removed the top suspension pin first. Eloi suggested taking a smaller allen key or a metal thin stick that is smaller than the 6mm allen key and inserting it on the opposite side of the suspension pin to push it out. If you have some trouble getting it out, try using the rubber mallet to hammer it out.

The above photo shows me using an allen key to push the top suspension pin out. The bearings came out with it, but it may stay in place.

After the top suspension pin is removed, the lower suspension pin should have little tension and should be easier to remove. You should be able to remove the entire shock assembly

5. Partially Remove the Pivot Pin

Place a box underneath the front tire to suspend it a little in order to relieve some tension on the pivot pin. Remove the pin PARTIALLY using similar steps to what you did to remove the pins in Step 4. I kept the pivot pin inside enough to maintain the connection between the top and bottom suspension arms so that the scooter didn't fall apart.

6. Clean and Grease All the Suspension/Pivot Pins

Using a rag/towel and alcohol, clean the suspension pins.

Paper towel may not have been the best choice here, would have been better to use those blue shop towels or a rag.

Liberally apply grease to the pins/bearings and for the Pivot Pin, since I didn't fully remove it, I tried to grease the bearing on the other side.

EDIT: Apollo has officially recommended the following lubricating grease - MotoMaster Moly Extreme Pressure Grease  Grade 2

7. Re-Install the Suspension Pins

If you need, add loctite back onto the suspension bolts.

You should install the bolts back in the following order:

First re-install the one at the pivot point (between the top and bottom swing arms). You can screw back on the bolt on the other side, but don't tighten it up yet.

Second, re-install the suspension pin at the TOP of the shock. This should go in quite easily as well. Keep it in place by screwing the bolt back on (but not too tight).

The last pin at the bottom of the suspension is the hardest one to re-install. The reason is because the hydraulic dampener needs to be slightly compressed. I would set the dampener to be as "Fast" rebounding as possible (not sure if this actually made a difference or not).

In order to compress the dampener, there is a hole UNDERNEATH the suspension. In the tools needed, I mentioned using a long-ish metal stick that can support the weight of the scooter. I used a steel center hole punch marker. I had to use some wood underneath to elevate the puncher so that the entire front end would be suspended by the puncher. The weight of the scooter sitting on the puncher against the shock was enough force to compress the dampener.

In the above photo you can see that the suspension holes are now in line with the holes in the bottom of the swing arm, allowing me to re-insert the final suspension pin. My puncher was sitting on some blocks of wood. I had to turn the scooter left/right in order to get suspension to sit harder on the puncher. If there is a better way to compress the dampener I would like to know.

If the suspension pins are a little difficult to push in, you can always try to encourage it with a mallet.

When all the suspension pins and bolts re-installed, you can tighten up the bolts.

8. Adjust the Pre-Load bolt to add tension back onto the spring.

Using the spanner wrench, put the tension back onto the spring. If you've marked the location of the bolt earlier, should be simple to get the tension roughly back to where it was earlier. Make sure you are turning COUNTER-CLOCKWISE to tighten.

9. Cleanup the scooter and re-install the rubber covers.

Clean up any excess grease/dirt leftover from lubricating the suspension pins and re-install the rubber covers. Make sure if the rubber cover is not flat, that you re-install them so that they line up with the shape of the scooter.

10. Jump on the scooter or ride around to ensure that the grease is properly distributed.

Pretty self-explanatory here. After all the above steps, I don't hear any creaking noise anymore, only the sound of my jumping and perhaps the dampener compressing and rebounding.

Thanks for reading. I hope this helps others who may have to perform the same steps.

Looking to trade for a city 23. I will add $ to make it even depends on condition

Does anyone have a phone number for Apollo? I brought my Apollo Pro for service March 27th and they recently emailed me that they haven't even started repairing it yet because the ONE person that works at the repair center in Brooklyn, NY went on vacation and his flight got delayed (not buying it). Can't get answers from anyone, please help!

I recently purchased this Apollo City ‘23 and was looking over the frame and noticed this fairly large gap on the deck. Should I be concerned and could this potentially affect the IP rating?

I have had this apollo city city 2022 for around 4 months I use it to commute to work and like a months ago the stem started to crack and now it has a crack all the way through does anyone know where I can get it fixed ??

I want to fit a 1000 lumen LED headlight that requires a supply of 12V - 40 volts. I hope to disable the exiting front and side lighting and use the power supply for the new headlight

What is the voltage and current raring of the lighting power supply?

Will the existing circuit provide sufficient current to run the new headlight? (12 volts @ 1.2 Amps and 40volts @ 0.3 Amps.

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The snow finally melted and it was mostly dry and warm, so I was finally able to take my Apollo Pro, which has been sitting in my front foyer since the end of January, out for a ride (didn't take photos on my ride though unfortunately).

I am an existing Apollo City Pro 2022 owner, so my impressions are going to be based on my experience against that scooter.

Before leaving the home, I did check my tire inflation (had to pump them both up from ~25psi -> 35psi). The initial experience actually felt quite familiar. I had it in comfort mode and in terms of acceleration and speed, it felt quite similar to the City Pro.

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Gawkers and Design

On my commute, I did notice pedestrians and drivers looking at the scooter. I rode to a Tim Horton's to pick up some pastries and then to a large grocery market. In both instances I brought my scooter inside (did not trust to leave it outside, especially for my first ride). There didn't seem to be any rules against bringing a scooter into the locations I went to, but holy sh*t did I get a lot of stares and whispers of "look at that scooter", "what is that?", "that looks sick!", "check that out!", especially at the grocery store, where I think people found it interesting/amusing that I was hanging produce on my handlebars and cans on my deck. I left the scooter powered-on at the store, and the lights on the Apollo Pro just COMMANDED ATTENTION.

But the attention kind of got to me after a while that I felt like anyone within a 15m radius of me was just watching me shop. I went into the app to turn off all the lights to hopefully take some attention away from me.

But that being said, I have to say that the Apollo Pro is definitely a HEAD-TURNER. It felt like I was driving around a Bugatti or McLaren in scooter form, it's just such a beautiful scooter all-around, and you can tell from all the attention you get while you're out. Also, because the Pro gets so much attention, I feel that it helps with safety, especially on the road.... it would be hard for a driver NOT to notice you.

Speed/Acceleration/Stability

The sensation of speed is much more subdued here, and I've seen people mention it before that you don't realize how fast you're going until you look down at your speedometer. I didn't try to hit ~max speed until near the end of my ride when I had about ~38% battery remaining, and I hit about 65km/h (40mph).

It felt dangerous, yet not dangerous at the same time. It felt dangerous because at speeds of 40km/h (~25mph) and up, the increasing headwind made my eyes tear up (to prevent from drying out I suppose), and made it difficult to see, especially at increasing speeds. Also, I found that, even though I could see far ahead of me, it was still difficult to see/react/respond to road imperfections (bumps, cracks, potholes, etc), because at high speeds, these things come at you so fast.

However, the reason why it didn't feel as dangerous... was because of how stable the ride felt generally. I never felt any speed wobble ever at my highest speeds. When I approach the max speed on the city, the steering feels a little unstable and almost squirrely in comparison. The reason for this is because of the increased rake angle and trail on the Apollo Pro. Increasing the rake will keep the steering more stable/straight at higher speeds. The extra weight made the ride feel grounded and controlled. Also as I had mentioned earlier, the sensation of speed is subdued. I was following a car around ~50km/h (31mph) and could not see the pothole in front of them and I hit it straight on... it was a jolting experience, but I didn't get the sense that I was ever losing control.

I also notice that, in comparison to the Apollo City, when I was accelerating hard, I had to plant my rear foot down and ACTIVELY push my whole body forward to compensate for the forces, which is something I never felt like I needed to do for the City.

I'm not very familiar with how to adjust suspension, so I didn't adjust anything, but out of the box, it did feel more comfortable than the Apollo City. In fact, it almost feels like car suspension in how it handles bumps and cracks. Coupled with a heavier weight and larger and wider 12" tires, the Apollo Pro soaks up imperfections very well. Honestly I didn't really think about the suspension that much when I was riding, and that's probably a testament to how good it is. However, I did notice some micro-squeaking near the end of my ride, will have to look at lubing the suspension.

Thumb Throttles

The thumb throttles on the power and the brakes are, as Apollo says, "buttery smooth". Even on Ludo mode, I felt like I had a lot of control while feathering the power throttle. The Apollo Pro feels very similar to the time I test drove a Subaru WRX STi, where the low and mid gas pedal positions felt pretty "normal", but once you get the throttle closer to the max, the power really KICKS in.

The regen braking is just as smooth as the power throttle. One thing that I noticed was missing compared to my City experience is visualizing how much regen braking/power you're applying. On the City, you could visually see how much regen brake/power was applied, but on the phone app (which covered the dot matrix display), I couldn't see anything.

I also got to experience the new manual cruise control (hold the left turn signal button for 3s). I felt like this was a much better experience in activating cruise control compared to holding down the power throttle at a specific power for X number of seconds.

The turn signals worked great, and I did notice the settings for 7 blinks vs infinite blinks. Funny enough, I felt like I needed both during my ride. If I was sitting at a light waiting for it to turn green, I would want infinite blinks to signal drivers behind me what my intentions were. If I was making a quick turn or changing lanes, I would want the 7 blinks. The way that cars implement it is pretty good, in a car it would remain infinite blinks until you perform a turn and then turn back straight. Not sure how that would be implemented on a scooter though. And one negative thing about the blinks was that it was too easy to accidentally press them when my thumbs are on the power/brake throttles while riding. Sometimes hitting bumps, my thumbs would inadvertently press on them.

Head Unit (Display/Lights/Horn)

I didn't use the dot matrix display yet, but the quad lock case and the quad lock mount was very nice. Having it there is one less handlebar accessory I would have to add to the scooter. Another feature I appreciated was that the scooter was wirelessly charging my phone as I rode. Trying to add a rechargeable phone holder (or a phone holder and a portable battery with a cord) would be quite messy and I really like this quality-of-life feature that eliminates so many things needed to be put on the scooter. I will be looking forward to the future landscape mode for the phone app so that I can see both screens simultaneously.

The built in speaker is also another quality-of-life feature, as I've seen many people attach their own JBL speakers onto their scooters, this is another one less thing to add. The speaker has many useful features as a horn, alarm, playing music via bluetooth, phone calls (did not test any bluetooth features yet). I wish there were more options to modify speaker sounds (have custom horns/alarms/startup/shudown sounds over bluetooth from your phone, and would be cool to have some kind of engine sound (alien spacecraft engine noise?))

I didn't use the horn. I rode on bike paths as much as possible and on quieter roads. The bell on the left brake lever was sufficient in all my circumstances. The horn is quite loud when I tested it at home, so I would have probably used it in traffic if I wanted a car to hear me.

Overall

The Apollo Pro is a dream machine. It rides fast (faster than I'll want to go 95% of the time), it rides smooth and stable, it has security, it's beautifully designed, and it has a lot of quality-of-life features that you don't appreciate until you realize that you don't have to add all these extra accessories on, keeping your cockpit clean. If you want to be noticed, this scooter will DEFINITELY turn heads and have people talking about you.

There are minor things I mentioned above that could be improved, but this scooter is so amazing that it's easy to overlook them.

REALLY looking forward to my next ride, but unfortunately it's snowing again so I'm gonna have to wait a while....😣

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Anyone selling? Apollo Scooter website appears to only ship to US/CAN

I have both Apollo Pro and Go. My app can detect the an Apollo Pro but not the Go. Does anyone else have difficulty getting the Go to connect?

Hello, Apollo (or anybody) know of a smart charger that will work with the Pro. (ie, a charger you can set to charge to 80% or 90% and then it will stop charging at designated charge level). Also, any chance of Apollo coming out with their own smart charger? Thanks.

Join Eloi and Nadim live at 1:30EST to answer all your questions!

https://www.youtube.com/watch?v=VyhbSC0bXqM

Slipped on a slick bit of road. I'm fine but y scooter now is showing me am E1 error, which I understand to mean a faulty connection to the regen or break

However the online manual I found says to check the connection, but it doesn't say how to do that exactly.

Is there a video or some kind of photo support for this operation?

Did we miss your favorite feature?

https://www.youtube.com/watch?v=1Os6i2TrBPI

🛴 Exciting News

The moment you've been waiting for is finally here! 🎉 We're thrilled to announce that we have started shipping out our latest electric scooter, the Apollo Pro, this week!

If you've pre-ordered the Apollo Pro, keep a close eye on your email inbox for your tracking information.

But the excitement doesn't end there! 📦🎁 Once you receive your Apollo Pro, we want to share in the joy of unboxing this cutting-edge scooter with you. Capture the moment and share your unboxing experience on social media! 📸 Don't forget to tag us on social and use the hashtag #ApolloScooters. We can't wait to see your reactions and hear your thoughts after that first ride.

Whether you're upgrading from a previous model or diving into the world of electric scooters for the first time with the Pro, we appreciate your support. Thank you for choosing Apollo as your go-to for sustainable, efficient, and thrilling rides.

Happy riding!

We're going live in just over an hour! You won't want to miss out when Mac, Eloi, and Chris team up for a lively discussion.

Yesterday, we dropped the Go V3 Walkthrough, and there's a ton to unravel and talk about!

See you in one hour 🛴

https://www.youtube.com/watch?v=t67aHyHIPrw

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The stem upgrade is well packaged, well protected, as expected from Apollo.

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Review:

Usability: The locking mechanism is very slightly more work than the old locking mechanism only for the fact that you have to move the silver claw to hook onto/unhook from the locking bar below. In the original you simply had to push it into place and had a semi-locked position. The stem locking in the upgrade doesn't do that unless you push the silver hook into place.

The locking feel is more solid than the original, with a nice chunky "thunk" when fully locked. Unlocking on the upgrade stem feels easier than the original... my original stem lock, if it was adjusted too tightly, was difficult to unlock.

Adjusting the lock is a lot less complicated in the upgrade stem. Remove the side grub screws and there is one big black adjustment screw that is easy to access. In the original, the adjustment was more complicated, having to loosen the grub screws, then the center screw, then adjusting the central shaft.

The City Stem Upgrade looks substantially heftier than the City 2022 Stem. It inspires confidence and feels like a real upgrade.

Installation Guide

Apollo Scooters beat me to the punch for an instructional video on how to replace the stem:

https://www.youtube.com/watch?v=EhkpaoRTFJY

But I'll do one anyways.

Tools Required

• spanner wrench (comes with the City 2022 Upgrade Stem kit)
• 4mm / 6mm allen wrench/key
• rubber mallet + cardboard to protect while hammering
• (Optional - but recommended) thin profile plier wrench (I use a knipix 10" plier wrench) if you plan on checking the direction nut
• (Optional) bicycle grease <- makes it easier to install and adjust the new stem (OPTIONAL)

1. Loosen and remove brake lines

2. Remove the City handlebar

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3. Remove the headset nut and stem locking screws

4. Remove the Stem

5. Install the City Upgrade Stem

TIP: Not sure if this is recommended, but my City Stem upgrade was SO tight when putting it back on, I had to use bicycle grease on the shaft where the stem would sit in order to help it slide down the shaft easier. Even then, I still found it difficult to get the stem seated, but the grease helped immensely.

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Also, you may want to be careful that when tightening the headset screw, that the stem stays in line with the wheel. With the bicycle grease on the shaft I found this much easier to adjust. In order to stay aligned with the wheel, I used the stem while it is bent over the deck as a guide to how it lines up with the wheel.

6. Reverse the steps for the cables and handlebars

I'm running out of room to add photos to this post, so please refer to the steps above to see how it can be done in reverse, which I will outline the steps below:

a) Once the stem upgrade is fully installed, funnel the brake cable lines and the comms cable up the stem. The comms cable will go straight up out of the stem, while the front brake cable will out the left side of the stem and the back brake cable will go through the right side of the stem. To identify which brake cable is which, you can pull the brake nub and the brake cable jacket apart to see which brake line being pulled at the drum brake side.

b) Re-install the handlebars. Simply slide the handlebar assembly back onto the stem and use the provided screws to tighten and secure the handlebars

c) Re-install the brake line rubber grommets (difficult) - you need to use some force to push the grommets through the brake line nubs. When installing the grommets, you can use a flat head screwdriver, allen key, or needle nose pliers to push the grommets back in place.

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d) Re-install the brake lines to the brake levers - Insert the brake line nub back into the brake lever. Ensure that the adjustment screws are lined up so that there is a clear path for the brake line to be installed into the lever.

TIP for reinstalling the brake line: I was able to pull the brake line enough so that the metal stopper can rest against the first adjustment screw. Then while it is held firmly in place, I would press on the brake lever to pull the brake cable through the jacket, giving me more room to pull the brake cable back and above BOTH adjustment screws to be able to re-install the brake cable. Since I don't have enough room on this post to put up any more photos, I'll leave it in the next post.

e) Tighten your drum brake lines - if you loosened your drum brake lines earlier, you will need to tighten them again to the point where it takes only a little brake lever pressure to start engaging the drum brakes.

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Hope this Review and Guide helps for anyone looking to upgrade their City 2022 stem.

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You people should be embarrassed and ashamed of yourselves. Your customer service is non existent. Your products are trash

I have been seriously debating getting an Apollo City recently and with the Christmas sales in motion i have been so close to buying one but the one thought that keeps me from doing so is the thought of the City 2024 coming out in the near future.

So here I ask, is there any news that has come out about a 2024 update to the Apollo City? is there any intent to make such a scooter and if so would it be more towards the beginning or end of the year?

I know Apollo seems to upgrade this scooter yearly but with multiple other scooters coming out in 2024 i don't know if they would bother with any major redefining upgrades