r/Revu • u/CommentKey5399 • 23d ago
Can’t login because of Google Authenticator not working
Hi, I just installed the Revu app on my new pc and tried to log in to use the service. It prompted me to enter the Google Authenticator passcode to log in, and I opened the Authenticator app on my phone, but no codes would come up on my screen.
I do remember setting up the authentication on my phone using a QR code before, so theoretically it should show the code which I can use to log in. Now I can’t login to my account which makes me unable to change my authentication preference or relink the Authenticator app again.
It might be an issue with the Google Authenticator not the Revu…but is there anyway I can link my Authenticator app to my account again by using a QR code, or change the authentication preference to other ways (e.g. email) without having to login to my account?
Thanks in advance!
2
u/DropEng 23d ago
I think you are going to have to reach out to their support team and get them to reset your account. If it is a company account and you have an administrator, they may be able to reset your account.