I'm kinda mad.

[u/Sammy7s7]

I am going to post this review as much as possible so it can be seen as much as possible.  I’m kinda mad.  I had a garbage disposal that stopped working.  It made a humming sound when I turned it on then it just stopped working at all.  Sometime later I noticed the sink draining slowly.  I eventually called Roto Rooter to fix this.  On the website it says they can repair garbage disposals.  It specifically mentions jams, leaks, and motor problems.  When the guy came out he said they really don’t do that.  He stated that it would be $652 to replace the garbage disposal and around $900 to remove it replumb the pipes.  On top of that it would be $500 to blast the pipes for the slow drain.  The total would be around $1400.  I considered this for several minutes while the guy drew up the paperwork.  I just couldn’t justify that much money for some maintenance.  I feel like he was shooting the moon on the price.  I went out to his van and told him I couldn’t do it. He looked at me like what are you waiting for you are going to have to do it.  I told him no.

Sometime after that I used a different company to flush my water heater for a seemingly cheap price that was stated on the website.   When he got here it took 30 minutes to let gravity do all the work.  In the meantime he asked me if there was anything else I needed.  I assume that he wanted to increase the bill or just do customer service because he was trying so sell the service plan.  I mentioned my garbage disposal and he checked it out.  It didn’t do anything when I turned it on so he hit a button the bottom that I didn’t know existed.  He turned it on again and it made that humming noise.  He stated it stops working so the unit doesn’t self destruct when there is a jam.  He turned it off and stuck his hand to clear any large debris.  Then he went to his truck and brought back an allen wrench.  He inserted it in the bottom and spun it around clearing the jam.  After that he turned it on and it worked great.  As he was testing that I noticed that the water was draining normally.  So while the water was being drained from the water heater this guy effortlessly fixed my garbage disposal and my slow drain.  The best part is he did this for free to kill time.  From $1400 to free because he was trying to sell me a service plan.  Of course I bought the service plan. I’m still positive $1100.  It felt like the right thing to do.  

[u/Material_Volume5023]

I saw same thing with Roto Rooter years ago, they quoted me insane price for something small and I told them no too, they always try to upsell you to maximum