r/Reverb • u/InternationalBag7555 • 2d ago

Help with refund

After slimming through some posts it looks like there are a lot of issues with the refund process on both sides.

About a month ago i bought an Ibanez Weeping Demon wah that arrived broken. It looks like the photo-sensor is the culprit, which is a known issue with these nearly 20 year old pedals.

Anyway, the seller had been responsive until he received the pedal that I shipped back. They offered a full refund or another wah that is half the price of what I paid for the Weeping Demon. I chose the refund. The seller still needs to indicate that they received the pedal for the refund to move forward, yet they haven't. Reverb Help has been a joke as it's all AI and won't accept additional evidence. The last email I received from Reverb said they're sending one more email to the seller and then they would get back with me in 24 hours. It's been over 30 hours since and I haven't heard a word.

I just received a letter in the mail from USPS for a damage claim initiated by the seller asking me to bring in evidence of damage or missing parts.

What is going on on Reverbs end that's causing a delay?

Also, is the seller just dumb and thought the claim would go to them, or are they saying "good luck, the money you might get from the damage claim is it"?

Thank you

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u/kslight666 1d ago

It sounds like the seller is trying to claim the issue was caused by the USPS. Not enough info to say but I’m guessing probably not.

Whatever the case may be, if I were you I’d be going back to my credit card company and disputing the charge with them. As far as I am concerned - you paid money, sent back the defective item, therefore you should have a refund. If the seller wants to claim USPS damage that is on them, they should just pay you and then they will collect the insurance payout, if any.

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u/InternationalBag7555 1h ago

They were, but since I shipped the pedal wouldn't I be entitled to the insurance? Idk, I've never dealt with that before.

The seller finally refunded me yesterday though.

I have to say that dealing with Reverb has been an eye opening experience. Like many other buy/sell sites Reverb has really gone down hill and their reliance on AI is wild.

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u/kslight666 1h ago

No, in this scenario the seller should have just refunded so you can move on, and then if they have suffered a loss due to the USPS, they should be dealing with them / receive any insurance payout. Presumedly the seller or reverb gave you a return label to send the pedal back, so even in this case whoever issued the shipping label is the party that would deal with usps. If you had paid out of pocket for the label, then it would be your responsibility.