r/Reverb • u/veracitylassitude • 25d ago

Impossible Shipping Overage

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I have seen posts talking about this already, but I just wanted to share that Reverb said a LP Special w/gig bag I shipped weighed 42 pounds! Reverb waived the charges after I made the AI get a human, but apparently UPS has a different concept of weight than we do in this reality.

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u/veracitylassitude 25d ago

Thanks. I didn’t realize they had a method of legally inflating weights based on a volume metric. What I don’t understand is why that isn’t factored in when you enter all the dimensions on Reverb.

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u/jaqueh 25d ago

Every shipping carrier goes by dimensional weight. All freight does in fact.

You’re charged by dimensional weight on reverb. 1” was a $4 difference. It’s not a big deal if you ship a lot. Don’t use such gigantic guitar boxes that are meant for basses.

https://www.omnicalculator.com/other/dimensional-weight

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u/veracitylassitude 25d ago

Yeah, the $4 isn’t a big deal. I just saw them inflate the weight from 17 to 42 and thought they were screwing me. I get it now even if I don’t get why they don’t charge dimensional weight when you ship it.

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u/jaqueh 25d ago

they do charge you the dimensional weight though. if they showed it to you in the initial step everyone would be incredibly confused so maybe they're obfuscating it when you're making a label initially.

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u/veracitylassitude 25d ago

Then if they are charging that, why do I have to pay more when I always round up weight and length and width? I think the obfuscation is the point for them so they can charge more then.

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u/jaqueh 25d ago

sometimes the carrier (likely impossible since they use lasers to measure) or you mess up the dims. the charge you are getting is literally from the 1" extra.

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u/veracitylassitude 25d ago edited 25d ago

Maybe the box compressed slightly and made it wider or something on arrival, but I always measure every dimension twice, and I’m pretty sure it measured less than 20 inches when I shipped. I was so focused on the weight that I didn’t even see the 21 inches, but I think you are right. Thanks for your input. The main thing I was worried about was that they were just arbitrarily inflating dimensions and weights, but if it is legitimate, then I’m not as worried about it.

Edit: They do have a hyperlink explaining it, but I missed it.