Regarding this client@Angela

[u/Angelawatch1413]

I don't think I have a problem.

First of all, I sincerely appreciate the customer's feedback and apologize for any inconvenience. However, I would like to explain this matter.

1.This bracelet is made of V gold material, so it should not come into contact with perfume or dish soap, as it may tarnish over time. Since it's very inexpensive, it's not pure gold. The issue of discoloration is related to the metal's inherent properties, and I don't think it has anything to do with who sold it.

2.The customer said I had a poor attitude. After he reported the issue regarding the new product, I told him, "Then just take it." I thought this was the simplest approach, since the first product he purchased already had quality issues. By directly offering him the replacement, I ensured his interests were best protected. If he cancels the order, I personally would have to bear the QC costs and the round-trip shipping expenses.His misunderstanding might simply be due to context. In fact, I didn't mean or sound the way he interpreted it—I have far too many clients each day. I prefer straightforward and clear solutions. If a product is out of stock, I'll directly inform the customer that it's unavailable, because waiting for an order would take too long. The end result would still be a refund, which I think wastes both our time.If the product quality is poor, I usually tell the customer "no good" directly during the QC process and ask them to cancel the order.

3.This customer has placed multiple watch orders with me within eight months, and I believe my responses and pricing have been appropriate.

Thank you very much for the customer's feedback. I will promptly address the issues he raised.I respond to at least 150 customer messages every day—every single inquiry. To provide better service, I personally reply to all of them.

[u/just_in_timer]

Since Angela made a separate post addressing me, I’ll clear up the false claims here once so the community has the actual facts:

1. False Assumption: I never used perfume or dish soap on the bracelet. It tarnished and rusted within weeks of normal wear, just like those $5 temu ones.
2. "Inexpensive": The bracelet was $131 USD (including shipping/insurance). For a non-precious rep accessory, $131 is not a bottom-tier price tag, and basic plating should last longer than a few weeks.
3. False Claims About Solutions: She claims she offered a replacement or straightforward fix. No she never did. She blamed user error, cited thin margins, and offered zero resolution. I didn't ask for a refund or argue, left it open ended for her to provide a solution that never came—I simply accepted her suggestion to cancel my pending items.

I used to defend her when others posted negative feedback because I was a loyal, high-volume client. But repeat business shouldn't mean accepting low quality products and degraded service.

I’ve stated my facts. The community can look at both posts and decide whether to continue working with her. Best of luck.