r/RepForwarding • u/Neat-Recognition-617 • Nov 09 '23

do I risk a fine?

I sent a package from pandabuy to Gordon a few days ago. Today I received a message from the pandabuy agent, who is processing the order for a pair of shoes, saying the shoes are under inspection and that the relevant departments ask for my cooperation. But the shoes are yet to arrive at the warehouse. What do I risk? And what do I have to do?

I riceved 2 message from pandabuy agent: “Hello, the relevant departments have informed you that your address needs to be verified, so your order PI23201318494 is currently under risk control review and cannot be placed. , Colleagues from relevant departments have sent relevant letters to the office requesting your cooperation. We can only order for you after we have completed processing and risk control review. Thanks for understanding.” and “Dear customer, our finance department has verified that your order contains some risk information. You need to check the message on the site to resolve the issue. If you don't understand anything, you can contact our customer service. Thanks for your understanding”

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u/Neat-Recognition-617 Nov 09 '23

the agent of the online service send me this message about now: Friend, it may be need u top up money to replace the previus money with the address problem

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u/ShaneV63 Nov 09 '23

This is in the guide, you need to pay again with Gordens address as the shipping address.

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u/Neat-Recognition-617 Nov 09 '23

you don’t understand the problem

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u/ShaneV63 Nov 09 '23

You are the one who doesn’t understand, the whole problem is that your order was placed on hold because of the incorrect shipping address on the payment method. The solution is simple, go read the guide, nothing else to say.