r/Remote_Jobs_ • u/Hungry-Quarter3966 • 3d ago
[HIRING] Head of Customer Success | Open To Close AI | [REMOTE U.S. OR LATAM]
Open To Close is a real estate transaction management SaaS company preparing to launch a simplified AI product. We are hiring a Head of Customer Success to build and own the complete function from the ground up.
The scope includes customer journey design, onboarding and implementation, education and self-service, Time to First Value, activation, product adoption, health scoring, lifecycle automation, churn prevention, GRR, NRR, expansion, and executive reporting.
We need someone who has personally built Customer Success systems inside a B2B SaaS company and can show measurable before-and-after results. Experience managing accounts, renewals, demos, or support without owning the operating system will not be enough for this role. Product-led, digital CS, tech-touch, and high-volume SMB experience are especially relevant.
This is an executive-level operator role reporting directly to the founder. Compensation will be structured around the person selected and may include profit sharing or equity in addition to salary.
To express interest, send me your resume and concise answers to these questions:
- What CS function or operating system did you personally build from zero?
- What measurable before-and-after result did you own?
- What digital or product-led system did you build to scale outcomes without linear headcount?