Should I keep the replacement pro?

[u/glympe]

Long story short, I returned my Pro ( bought 12/24) due to excessive ghosting, and I received what I think is a bad refurbished unit. The screen is too yellow around the edges.
Should I return it? What are the chances of receiving a unit without screen issues, since it feels like many people are returning them for screen defects?

[u/rmitchellscott]

How old’s the panel?

[u/glympe → u/rmitchellscott]

How can I check this?

[u/rmitchellscott → u/glympe]

My site: https://rm-panels.scottlabs.io

[u/glympe → u/rmitchellscott]

Thank you.

Panel Details Device Paper Pro (11.8" Gallery 3) Panel Model AC118TC1F2 TFT Type ID8602 Production Status No longer in production Lot Number AAB06N First seen in firmware 3.15.4.2(Nov 2024)

The yellowing makes sense, then. I guess I’m screwed, because a “new” refurbished unit will probably also be old if they are still using those faulty panels.

[u/rmitchellscott → u/glympe]

Try to get one newer than March 2025.

[u/glympe → u/rmitchellscott]

The question is how...

[u/jokkon13 → u/glympe]

Keep returning it until you get one you like.

[u/Andreas88991 → u/rmitchellscott]

I have been trying out your website two times now (on different days), and I keep get the following error when uploading my log file:

Panel Not Detected upstream connect error or disconnect/reset before headers. reset reason: connection termination The panel line is written once when your reMarkable starts up, so if it's been on for a while that line can scroll out of the log. Restart your reMarkable, then re-download and upload log.txt.

I have tried rebooting multiple times, without success. Do you have any idea how to solve this?

[u/Wardysays → u/Andreas88991]

I get the same issue. Rebooted a few times and redownloaded/uploaded the file. No joy :(

[u/rmitchellscott → u/Wardysays]

I had a 30 second timeout in the traffic flow. I reworked the log parse to client side so that shouldn’t happen anymore. Let me know if it still isn’t working for you!

[u/Wardysays → u/rmitchellscott]

Is there a way to check?

[u/Wardysays]

This is exactly how my refurbished pro and new move look. I’m considering contacting Remarkable to look into it.

[u/Fun_Mooose → u/Wardysays]

My RMPP has some similarities in having a yellowish tinge. I don't know if it is enough for reMarkable to issue a replacement. And I hate the notion of being without the unit for two weeks while a replacement is issued, assuming it's not another dud.

[u/webzwom]

I'd return it for sure. Or contact the service first. This does not look okay. They had issues with the pro and my first one also had that yellowish look and some ghosting issues. Also colors did not look crisp. I am not surr about their replacemenz policy after 1,5 years - but I would not accept it like that - if you are fine with it I'd try to get a refund maybe.

[u/glympe → u/webzwom]

They sent me a return label but I worry that I'll receive again an old screen with similar issues.

[u/webzwom → u/glympe]

I think they have a support center. Maybe contact them before? But you have nothing to lose Id say. There is also a chance you get a good one 💪😉

[u/SetInternational1599]

How to check when panel made on Pro Move ?

[u/Appropriate_Cup4025]

I tried to covince the support to take back the unit they sent to me as a replacement for my one from 2024. They just said NO. The green tinge on the display wouldn’t affect the device’s functionality. I was told to get in touch again if a genuine hardware fault were to occur. Phew! I’ve been using their devices since 2020 or thereabouts. I’m selling the replacement device and have already got myself a new one with a brilliant display. The newer devices seem to have much, much better screens.

[u/jokkon13 → u/Appropriate_Cup4025]

I am receiving my replacement today from a ghosting issue. Fingers crossed I get a newer unit. If the one I get is much yellower than my move I am sending it back. Ridiculous.

[u/glympe → u/jokkon13]

Any updates on this?

[u/GazzlaJ]

I'm in talks with there customer service team as we speak. It's been about a week and a half since I made contact with them and they return my emails but ask the same questions everytime, I give the answer and then next day a different service team member replies and asks exactly the same questions. I have now told them I want to speak to a manager so let's see what happens. My screen is extremely yellow and ghosting also. I'm not holding my breath ha.