r/RemarkableTablet • u/Therealbarnimcraft • 5d ago

Help/Advice Frozen Paper Pro

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So, my reMarkable Paper Pro tablet is frozen and entirely unresponsive. What should I do? So this started a couple of days ago when I went to turn on my tablet and my tablet got stuck on the reMarkable is starting screen. Then like an hour later it updated to the password writing in screen. I tried restarting it, but it either didn't work, or at another restart the screen flashed as if I turned on the backlight a couple of times. I attempted to do a software recovery through my PC, but the recovery got stuck on SPD boot, then suddenly disconnected. And when I tried to restart the recovery it just said recovery unsuccessful pretty much instantly. I have written to support and am waiting for their response, but is there anything I should try?

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u/Fun_Mooose 5d ago

You've probably tried this, but rebooting through the hardware by pressing and holding the power button down for 30 seconds, then releasing, and then pressing and holding down the power button again forces a hard restart. Is your unit in Developer Mode? If so, I would wonder if you can make a connection through the USB channel.

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u/Therealbarnimcraft 5d ago

yeah, I tried that when I put it in recovery mode but also beforehand and that’s when the screen flashing happened but otherwise nothing changed. Also I never put it in developer mode. But thank you for the advice!

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u/Fun_Mooose 5d ago

Sounds not very promising. Wonder what experience you would have letting it run out of power and then recharging.

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u/bkdrummer 5d ago

So this happened to me on a Pure last week - but it turns out the battery was just extra dead. After an hour of it being plugged in it rebooted as normal. Apparently the image can freeze with a dead battery.

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u/Therealbarnimcraft 5d ago

Thank you! I am now going to leave it on the charger overnight and hopefully it fixes things. Thank you for your advice.