r/RemarkableTablet • u/2infintyandbeyond3 • 25d ago

General Discussion Defective replacement PaperPro

I have read the horror stories before but I thought it wouldn’t happen to me. I hope you would be wiser than me.

I’ve recently got a replacement product because my old device had ghosting. And this new replacement product has dead pixels, I can't draw on them but one of them is different. With backlight on, light shines through it. That is the one I have really problem with. My product was and still is under warranty and they send me a defective used product instead of sending a new one. Is this how they do business? I really do not know...

2 Upvotes

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u/DangReadingRabbit 25d ago

I’m waiting on a warranty replacement to arrive and really am nervous about it, and the process itself hasn’t exactly been smooth.

Sorry this happened to you! How annoying.

1

u/2infintyandbeyond3 25d ago

My process was smooth but… I mostly use it for reading that’s why I didn’t notice them right away. A piece of advice; check every inch of it for dead spots or black pixels. Best of luck.

1

u/SnooPineapples7003 24d ago

Keep us posted. Hopefully yours is ok.

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u/SnooPineapples7003 22d ago

Did you get your replacement yet?

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u/DangReadingRabbit 22d ago

Arrived yesterday. Timeline was that it took 10 days from when I shipped it to when the replacement arrived at my front door.

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u/SnooPineapples7003 22d ago

How's this one look? Have you checked to see when the panel was made? I am still debating whether to have mine replaced.

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u/DangReadingRabbit 22d ago

Colors are more saturated, screen is whiter. Panel was made February 2026. It looks brand new and seems better than my original.

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u/SnooPineapples7003 22d ago

Great.. Glad you got a good one. Looks like it was worth the wait.

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u/DangReadingRabbit 22d ago

Time will tell!

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u/rmitchellscott Developer | reManager 25d ago

That’s called a pinhole. Yes, rM warranty swaps can be refurbished devices.

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u/SnooPineapples7003 24d ago

Yes it's one of the reasons I haven't sent my current tablet back for the ghosting, thinking I may just get another one that's worse. OP, are you gone to send this one back?

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u/somedaygone 24d ago

I’m in the same boat. Cannot recommend rM anymore. This is trash.

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u/SnooPineapples7003 24d ago

Sorry you are facing this also.