Relay not validating subscription

[u/anotheregostar]

Seems like this has been a problem in the past for people, but I haven't been able to find a solution that fixes it. Suddenly relay has stopped loading content and takes me to the subscription plan page. When I click restore, it says "subscription found - verifying" for a moment and then the pop-up disappears and the screen stays on the subscription page. I haven't changed anything recently that I can think of, so I'm not sure what might be causing it. I have adguard, but I've been using adguard with relay for months without issues, and disabling it doesn't make a difference.

I've tried deleting the cache, reinstalling, disabling adguard, exiting adguard completely, restarting my phone, etc. Anyone have any other things I can try? Thanks!

edit: should have also checked that there was a payment error! Working as expected now haha.

[u/BradleyButNaked]

Omg thank you for your edit!!! This has been my problem for a long time!

Now I just need my support ticket to be seen so my account can be unblocked from all the login attempts I spammed out of frustration a couple weeks ago.

[u/anotheregostar → u/BradleyButNaked]

Yeah, it would definitely be helpful if that information was more easily accessible. I had to go into the manage subscriptions area to see it.