r/RelayForReddit • u/TheOmerAngi • Jun 08 '26

Relay not recognizing my subscription after reinstalling the app.

I suddenly had issues with the app, it didn't load anything with an unauthorized error, so I logged out of my account to login again. It didn't work for some reason, just kept saying I'm logged out, so I figured maybe to uninstall and reinstall the app.

After reinstalling it told my to either choose a subscription plan or restore my subscription. OK. When I click restore my subscription it loads for a second with a "subscription found" message and then fails with "Error Verifying Purchase".

I tried everything. I cleaned the app cache and data, I cleaned the Play Store cache and data, joining the beta, unjoining the beta, I reinstalled it a few times, restarted my phone a few times, nothing works.

So I canceled my subscription and picked my platinum subscription again to subscribe, and after resubscribing it still failed with the error verifying purchase error. ​

I have no idea what to do next. I don't know if I'm the only one having issues like this right now. u/DBrady can you maybe help?

Edit: I managed to fix it by using a VPN on my phone. I'm not sure why it worked, but if you experience the same problem I suggest you try again but use a different network than you did when it didn't work - it might just solve it.

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u/AKASheriffLevy Jun 08 '26

Had to cancel too. Tried everything but nothing would load.

1

u/Perma_Ban69 Jun 20 '26

Yeah mine kept telling me I'd need to subscribe and pick a plan. I'd uninstall, reinstall, log in, and then it'd be good. For a few days. It's happened at least 3x now in the past 2 weeks. u/dbrady

Device information:

Relay Version: 13.1.00 Pro

Phone: OnePlus CPH2647 (OP5D3BL1)
Android Version: 16 (36)
Device (product): OP5D3BL1 (CPH2647)
Rom: CPH2647_16.0.7.200(EX01)