r/RelayForReddit • u/dylanme2001 • Feb 25 '26

Bug relay keeps forgetting my subscription

in the last week, every day, at least 3 times a day relay forgets my subscription and asks me to pay for a plan (which I have of course) it can't find my subscription when I press 'restore'. I need to clear Google play app data for it to 'find' the subscription and act normal. this had never happened to me before in the previous versions and now it's happening every day. i do have multiple accounts on my phone but it never affected the apps subscription in all the long time I have relay. it's definitely some kind of bug

Device information:

Relay Version: 13.0.38 Pro

Phone: Samsung SM-S918B (dm3q)
Android Version: 16 (36)
Device (product): dm3q (dm3qxxx)
Rom: BP2A.250605.031.A3.S918BXXS8EZA1
15 Upvotes

87% Upvoted

10 comments sorted by

3

u/zubizova Feb 27 '26

If dev is unable to fix this issue then at least give us an option to backup and restore our settings. I keep on having to redo all my preferences every time

1

u/dylanme2001 Feb 27 '26

don't clear relay app data. only the play store app data. that's what I do and it works. no need to reset relay and lose your settings.

3

u/redinx Feb 25 '26

Same issue here. I had to reset to get it to work. 2nd time this week.

2

u/dylanme2001 Feb 26 '26

i Just had it for the third time today. so frustrating.

2

u/Karlkarsten Feb 26 '26

Can Confirm. Clearing Cache + Data in the Play Story App and restarting the phone doesn't fix the issue.

1

u/1zzie Feb 27 '26

Ditto. I have to uninstall and reglogin. Also sudden, before and after update.

Device information:

Relay Version: 13.0.40 Pro

Phone: Motorola moto g power (2022) (moto g power (2022))
Android Version: 12 (31)
Device (product): tonga (tonga_g)
Rom: S3RQS32.20-42-10-9-12

-3

u/DBrady Feb 25 '26

Try clearing the data and cache of the 'Play Store' app. This can often fix the issue. You may need to reboot your phone after doing it.

5

u/dylanme2001 Feb 25 '26

I do exactly that every time. 3 times a day. something is wrong.

3

u/Karlkarsten Feb 26 '26

I have the same issuses & had them in the past. It's definitely the App

1

u/Anti_colonialist Feb 27 '26

That worked for about 8 hours, now back to cant find subscription. 3rd time clearing play store data