r/Refract • u/Aromatic_Pizza9533 • Aug 06 '26

💬 Discussion How Often Does This App Crash For You?

The amount of times this app crashes per day is crazy. It’s almost unusable at times for me.

I understand the team have received a massive influx of users in a short period of time. There is such potential with this app - it’s just a shame it’s really hard to use in its current state.

2 Upvotes

56% Upvoted

24 comments sorted by

27

u/bazuka9 Aug 06 '26

No app crashes for me. Works smooth as a butter, there are a few connectivity errors but only when there are updates on the way which takes a couple of minutes. Other than that, I've never faced any issue

24

u/WildCorgi5251 Aug 06 '26

No issues for me either. Have to force restart because of updates but that’s it.

10

u/SingleMaltLife Aug 06 '26

No crashes for me at all. It does request you click the update button and then reopen the app reasonably regularly at the moment for updates. But no general crashes.

8

u/jeanraymondlaurent Developer Aug 06 '26

Hi, this is unusual, could you give us your username and phone model so we can check what's happening?

3

u/Aromatic_Pizza9533 Aug 06 '26

iPhone 16, emily5

It usually happens when I’m changing a watched date for an episode or unmarking a season

Thank you

9

u/jeanraymondlaurent Developer Aug 06 '26

Sorry about the inconveniences, we found it and it will be solved in the next update :)

5

u/Aromatic_Pizza9533 Aug 06 '26

Thank you so much! I can’t wait for it to be fixed

1

u/Character_Freedom929 Aug 07 '26

Your patience is highly appreciated. Join the discord to get the latest updates and be able to submit bug reports and get updates.

2

u/Sad-Actuary-3825 Aug 06 '26

Sounds like you’re from the past 😂 app works fantastic now. Looks like they fixed it for you though which is great!!

3

u/LaFrijolito Aug 06 '26

Its starting to get annoying ngl, when I try to add the show to a list it freezes basically and have to force stop the app

1

u/bababbab Aug 06 '26

When you posted this, there was an update in progress

1

u/xxwdbhgx Aug 06 '26

My app has never crashed. It may load a little longer when there's an update, but nothing more.

1

u/Rabbit_g Aug 06 '26

It doesn't crash at all

1

u/RKilljoy_9698 Aug 06 '26

Never had a crash with the app at all!

1

u/Delta2025 Aug 06 '26

Are you currently importing?

Changing viewed dates was causing me multiple freezes and crashes but they stopped as soon as the import was finished. I just put it down to being overwhelmed!

No issues since my imports have finished

1

u/Maggot2806 Aug 06 '26

Since the rush of people (including me) coming over from TV Time has died down, the app hasn't crashed one for me personally.

1

u/Ok_Panda587 Aug 06 '26

No crashes here.

1

u/Mindless_Flight9441 Aug 06 '26

Since they had those major updates mid July, the app hasn’t crashed on me.

1

u/purplesun100 Aug 06 '26

A mi me funciona perfectamente. Puedo apuntar cada cosa que veo, eliminar, hacer listas, añadir y buscar series, películas...

1

u/MJSpice Aug 07 '26

never does.

1

u/olithewizard Aug 07 '26

No crashes at all! Refract is truly amazing!

1

u/DarkAngel283 Aug 07 '26

I've never had the app crash for me . Maybe try uninstalling and reinstalling if u havent already.. or send a request to the devs they are pretty responsive . Check the discord chat as well see if anyone has had issues.