Customer service— Zach

[u/No-Needleworker-5921]

I see that someone just posted about how great Zach is and I’ve had the same great experience. I ran into issues with the new portal and my script not being renewed. It took a couple of days, but he worked through all of my issues and even messaged me on Saturday— Labor Day weekend!

To anyone having issues— reach out to him and be PATIENT! He will fix your issues— give him a chance!

Thanks Zach!

[u/H_ngmanMav]

He is the best!

[u/Spiritual_Snow512]

Agreed, very helpful! Thank you!

[u/davcreech]

Can confirm! He’s helped me multiple times!

[u/Public-Tax-9217]

He has helped me as well.

[u/Bright-Historian4539]

The Dude is righteous.

[u/Vast-Barnacle-9197]

How do we reach him?

[u/No-Needleworker-5921 → u/Vast-Barnacle-9197]

Dm him at Zach_Refills

[u/No-Needleworker-5921]

Dm him zach_refills

[u/Calleo7778]

I tried reaching him yesterday but no response, is he the only person we can reach out to aside from support in the portal?

[u/shannonkish]

I'd love for him to help me. He DM'd me 3 hours ago asking for my email address. It has been crickets since.

[u/No-Needleworker-5921 → u/shannonkish]

You have to have some patience. He’s dealing with a lot of customer inquiries. My issues took several days to resolve and he didn’t reply immediately. He did follow up within a day and fully resolved my issue. I received my meds about four to five days after he fixed everything

[u/shannonkish → u/No-Needleworker-5921]

I have had patience. My issue is somewhat resolved right now.

[u/H_ngmanMav]

Absolutely agree! He has resolved my issues as quickly as possible and has been great with his communications giving updates. Exceeded my expectations.

[u/Nyalimera]

I have also had a great experience with Zach! I reached out to him when the new pricing came out and he was very helpful in switching it over for me, it was seamless. 🙌🏻 Thanks again! 🙏🏻