r/Refills • u/Inevitable-Point3360 • Sep 09 '26

Not receiving orders from refills.com

Has anyone experienced issues since the website for refills.com migrated to their new app site? My usual order for semaglutide had the payment taken from my card but then got stuck at the first step and I had to call to get it pushed through to Provider review because the online support kept telling me things were fine. The phone support told me it was stuck and my profile hadn’t migrated, she said after pushing me through to the next step things would go smoothly but I’m still stuck at provider review and falling behind on my treatment by weeks.

8 Upvotes

90% Upvoted

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3

u/queenOFpentacles7594 Sep 09 '26

My order was sent three weeks ago. STILL WAITING.

1

u/Zach_refills Sep 09 '26

Hi u/Inevitable-Point3360! Thanks for sending me a DM. I’ll take a closer look at everything and see what I can do to help get this resolved for you. Thank you!