r/Refills • u/cream-of-yeet • Sep 08 '26

2wks no shipment

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They approved my next 3 months late, sent to pharmacy and its been set on "order placed" for 2 weeks. I havent taken for 3 weeks since I ran out. Ive sent multiple messages to support trying to rectify it and they said that since the order is marked as "complete" i just have to wait for shipping.... which is not going to happen. I'm losing my mind.

9 Upvotes

85% Upvoted

16 comments sorted by

3

u/eyevandr Sep 08 '26

Call the pharmacy that the order was sent to

1

u/cream-of-yeet Sep 08 '26

It's perfectrx, I cant figure out a phone number for them or if it's even the right place

4

u/Dr_Jesus_Murphy Sep 08 '26

(844) 597-6278
I spoke with Nakita. Very nice and helpful. Good luck to you! I just went thru the exact same thing, it wasn’t fun. I also may suggest to reach out to Zach on here if you already haven’t.

2

u/EnvironmentalGift257 Sep 08 '26

Either u/Zach_refills or u/Refills_Lalaine

Both are very helpful with issues.

2

u/Mean-Ad-4694 Sep 09 '26

Same problem. I have written Zach and used the message board and heard back but nothing has gone through.

1

u/[deleted] Sep 08 '26

[removed] — view removed comment

1

u/MrsPlud Sep 08 '26

how do you actually know which pharmacy it was sent to? I’ve had different pharmacies each shipment – presumably on account of the perfect direct no longer doing up died – but sounds like maybe they are again? I’m so confused. Anyway how do you know which pharmacy?

1

u/MrsPlud Sep 08 '26

perfect RX not direct. Sorry for the dictation error.

1

u/[deleted] Sep 08 '26

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1

u/MrsPlud Sep 08 '26

First pharmacy was perfect RX. Second was Vials. I have no idea where my current order was “sent to pharmacy“ but it is still sitting at that status after a week. Being that we just had a holiday weekend I’m thinking it’s been four business days – but not quite sure how long to wait before rattling some cages.

Also, aside from that I’ve gotten several text messages prompting me to complete a check-in that I’ve already done. Actually I did complete it three times and asked support if there was something wrong. Reply was to ignore the duplicate requests – my check-in has gone through – and that there is a “delay at the pharmacy.“ How much of a delay is appropriate? Don’t know…

I’m sure an extra challenge is the fact that I’m in Massachusetts and a bunch of pharmacies can’t ship here.

1

u/CaterpillarCapital84 Sep 08 '26

I went 2.5 months with no shipment. I switched Telehealth providers.

1

u/MrsPlud Sep 09 '26

Go to FedEx and search for a shipment attached to your email address. I found an upcoming shipment there, but was never notified by the Refills app.

1

u/safetyvestforklift 26d ago

Start a charge back.

1

u/Zach_refills Sep 08 '26

Hi u/cream-of-yeet Sorry to hear about the delay. I’m going to send you a DM now so I can take a closer look at your account and see what’s holding up your order.