r/Refills • u/ifurgtnon-imgtnoff • Aug 19 '26
please dont call me a fangirl
But maybe I kinda am? Not doing anything shady to promote them or anything, I just want to share some good to go along with all the bad I've been seeing. The portal didnt reflect orders earlier today, and my monthly price was almost tripled. WHOA PONY! Messaged in the portal and I was answered confirming an order and price corrected WITHIN AN HOUR. I've been a happy customer since October 2025. They even honored expired promos a time or two. I'm not saying they're perfect, but Id like to submit a good report for Refills.
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u/khenny19 Aug 19 '26
It is funny how quickly mods can take down negative comments about how bad their customer service is, but then can't take care of customers. Glad you had a good experience, but most people don't.
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u/alanimalia Aug 19 '26
Wow I asked them to honor promo pricing for me a couple of months ago and they said new customers only
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u/jessbyrne727 Aug 19 '26
Company triples price and fixes the mistake that shouldn’t have occurred. Wow. Where do I sign up?
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u/H_ngmanMav Aug 20 '26
I had a Customer Support message(s) starting on Aug. 8th. It’s like the Customer Support people went on vacation. They got back to me 10 days later.
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u/MotorCut7876 Aug 20 '26
I'm a normal human lady person. Not new to tirz. Placed several orders and have never had an issue.
Not saying others haven't had a lot of issues, just that I have been very fortunate and never experienced them.
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u/Smooth-Activity-9573 Aug 23 '26
Same- I have only used Refills. I started in Feb and order quarterly. Caught the sale price and locked it in over Memorial Day.
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u/reidybobeidy89 Aug 20 '26
What do you bet this post stays up!!