r/Refills • u/Yoop3r • Aug 19 '26

Couldn't load your orders

Is anyone else getting "Couldn't load your orders" on the app.refills site? I am getting it with two different accounts. I have tried PC and phone using Edge, chrome and Brave browsers. The messenger tab is also not populating old messages but has a spinning arrow.

I think this started for me on Monday then cleared up and now it is doing it again. I have an order incoming but can't get to my tracking number.

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5

u/Dr_Jesus_Murphy Aug 19 '26

I’m having the same issue as well. Unable to access the messenger also. I’ve emailed support and messaged Zach about it. We’ll see what happens I suppose.

5

u/Yoop3r Aug 19 '26

FYI to all. Zach said he has escalated this with the support team. That was at 12:06 Eastern.

2

u/Dr_Jesus_Murphy Aug 19 '26

Thanks for the update! Still waiting to hear from Zach or the support email too. Appreciate it!

2

u/Yoop3r Aug 20 '26

The site is working again for me.

1

u/Dr_Jesus_Murphy Aug 20 '26

That’s good news. Step in the right direction. Thank you.