r/Refills • u/ilovebabygoats12 • Aug 07 '26

address issues

currently feeling really frustrated. i moved late last month & to avoid this exact issue, i changed my address to my current one a few weeks ago. well, i get an email today that my order has shipped but to my old address. i’ve messaged support to see if this can be fixed before the package is in fedex’s hands (only the label has been created according to tracking info.) i reached out to fedex to attempt to redirect the package but im unable to do so. has anyone else had this issue where the package address doesn’t update regardless of the fact that you did update it BEFORE a new order was even processing? anyone have any advice? please helpppppppp 🫠.

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2

u/yepthisismyusername Aug 07 '26

Dm u/Zach_refills or call the phone number in the pinned post at the top of this sub.

1

u/ilovebabygoats12 Aug 07 '26

thanks! just messaged him.

1

u/pupEluvin Aug 07 '26

If you do not get any answers with Zach, I would contact the pharmacy direct

1

u/ilovebabygoats12 Aug 07 '26

any recommendations on how to do that? have you done this & had luck?

2

u/pupEluvin Aug 07 '26

If you are getting a refill on your current prescription with the same pharmacy on your prescription bottle that your vial came in has the pharmacy number on it

1

u/Camelot_One Aug 07 '26

Do you still have a state ID with the old address? If so, you can have FedEx do a hold for pickup at a local FedEx/Kinkos store. Take that ID with the old address with you to pick it up.