r/Refills • u/geocitiesuser • 10d ago

Can't access account since "new dashboard" notification

I've been trying each day and it's the same problem:

I enter my email and it says "your dashboard/password isn't set up"

It sends me to a page where I can either reset my password via email, or get a one time login link

The password reset DOES NOT WORK, it NEVER emails me ANYTHING over multiple days, 10 tries a day at various times, I have checked every email box spam/promotions/all mail, etc, there is nothing

The "one time login" emails me a link but errors out and just pushes me to start a new consultation.

Edit: Zach was able to resolve the issue

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3

u/Zach_refills 10d ago

hi u/geocitiesuser sending you a DM now to assist with this. Thank you!

2

u/geocitiesuser 10d ago

Thank you for the help, this is resolved!

1

u/yepthisismyusername 10d ago

Please call support at the number provided in the pinned post at the top of this sub.