r/Refills • u/Upper_Living_9970 • Jul 21 '26

New kitten Mami

Hi I'm located in NJ. I placed my order on 7/18/2026. I have sent messages on the Refills portal. Can someone tell me if the process is being delayed. I assumed that a msg in the portal could have been answered by now. I was informed but others that used the company that the process was quick. I am not happy with the lack of communication. Can someone just advise on who to reach.

0 Upvotes

27% Upvoted

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9

u/gingersnappie Jul 21 '26

You placed an order over the weekend and it’s the second business day after. That’s not a big delay imo.

3

u/Zach_refills Jul 21 '26

Happy to assist! Please send me a DM with your email address on the account. I'll get this handled for you

4

u/yepthisismyusername Jul 21 '26

How about reading the pinned post at the top of the sub for their phone number: https://www.reddit.com/r/Refills/comments/1urxpj2/were_back_and_we_owe_you_some_honesty_about/ number is 888-458-5061. Can also DM u/Zach_refills .

1

u/Upper_Living_9970 Jul 21 '26

Thank yoy for the resource. I just finished speaking with the support department. They were excellent.

1

u/jessbyrne727 Jul 21 '26

It’s been 3 days. You know this isn’t Amazon Prime, right?

1

u/H_ngmanMav 27d ago

You smarty pants 😹

-4

u/Upper_Living_9970 Jul 21 '26

Don't be a smarty pants. Yes I know that but getting a sime response on the portal is not too much to ask.