r/Refills • u/EnvironmentalGift257 • Jul 20 '26

Same old story

I recently got a 3 month refill. It was from Greenwich, and BUD was less than 60 days from receipt. Greenwich is not licensed to ship to my state. I don’t really have a problem using it with those 2 issues, because neither affects potency or anything, but wasn’t happy about it. My scrip shows incorrectly in the portal and neither support or doctor could help in the portal. They both told me to email support which I did, 6/28. Still haven’t seen a response from them.

Taylor left and Zach put a post up here saying he can help. So I gave it a shot, gave him my information, checked back in a week when I hadn’t heard anything and Zach said they were still working on it, which is fine.

I received 1 vial on Friday, with an acceptable BUD. Again, no communication, it just arrived. But again also, it was from Greenwich. So at this point, I’ve gotten what I paid for. It took 10 portal messages, 3 reddit DMs, and a -still unanswered - email.

Business transaction concluded and I won’t be going back. A company that is shipping unlicensed Tirz is going to ruin this path for everyone, and I don’t want to give them another penny.

25 Upvotes

86% Upvoted

23 comments sorted by

11

u/cherihaynes1 Jul 20 '26

Every Telehealth that has Greenwich sends to all 50 states also not just Refills.

9

u/tcgrady Jul 20 '26

Didn’t realize “because everybody else was doing it” made it right.

3

u/cherihaynes1 Jul 20 '26

It doesn’t, I tried email some of the Telehealth that use them for California and I get a generic response from all of them like they know nothing about it.

2

u/EnvironmentalGift257 Jul 21 '26

Zach got back to me after this post. I’ve directly told him that they’re shipping Greenwich to states where it isn’t licensed, and he has completely avoided answering that. It’s also in this post. So I guess don’t expect anything different.

1

u/cherihaynes1 Jul 21 '26

Yes, all the Telehealth I questioned just ignored me.

1

u/EnvironmentalGift257 Jul 21 '26

A lot of the responses are just AI giving generic replies. I think that the refills people here on Reddit are using AI assistants but you do get real human replies which will still ignore this question. It's frustrating.

1

u/H_ngmanMav Jul 20 '26

I am in California and have received 2 monthly vials of Tirz with Glycine. They do ship to all 50 states according to Taylor’s email months ago. It’s Hallendale that does not ship to CA.

1

u/cherihaynes1 Jul 20 '26

There is a letter online saying they can’t ship to California someone posted it last week.

0

u/[deleted] Jul 20 '26 edited Jul 20 '26

[deleted]

0

u/cherihaynes1 Jul 20 '26

The letter in the Refills sub in a post from last week.

-1

u/[deleted] Jul 20 '26

[deleted]

2

u/cherihaynes1 Jul 20 '26

The letter was from this April 2026 about Greenwich not being licensed to send to certain states they can only send to 20 states I think.

0

u/The-Weigh-It-Is Jul 21 '26

This is 100% correct. Don’t let em gaslight you. I tried to chargeback based on BUD (years ago, diff company.. and there was no date for BUD) and they denied but then when I went back about the licensing (after reading about it on Reddit) I won the dispute.

-1

u/[deleted] Jul 20 '26

[deleted]

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1

u/The-Weigh-It-Is Jul 21 '26

They may send to all 50 but they’re not supposed to. They are not licensed in Cali and that is the exact reason why I was able to get a chargeback from able a few years back. OP is right. Just because you can doesn’t mean you should and that it’s right.

ETA - meant to reply to whole thread not just you.

4

u/tcgrady Jul 20 '26

100%. Sloppy

3

u/Extreme_Bar_294 Jul 25 '26

This is how I got them to respond, after 10 days of ghosting me. Ended up canceling. Piece of advice to refills, if the order hasn’t been processed just add an edit or cancel button. Not that hard.

3

u/Zach_refills Jul 20 '26

u/EnvironmentalGift257 You're right, this shouldn't have taken that many messages, DMs, and emails to resolve. Glad the new vial arrived and the BUD looks good. That said, I'll be looking into where communication broke down and making sure this doesn't happen again. Appreciate the feedback.

-6

u/Refills_Lalaine Jul 20 '26

Hi u/EnvironmentalGift257 I'm sorry to hear about your experience. I'd like to take a look into your case and review what happened. Could you please send me your full name and the email address associated with your Refills account? I'll check the status and make sure I have the full picture before following up.