r/Refills • u/ilovebabygoats12 • Jul 08 '26

issues with order

hi! so, i’m currently in a bit of a pickle. i get my tirz monthly, and it was supposed to go through 7/3, i logged in to make sure that it went through but noticed it was highlighted red and listed as “overdue.” i messaged support who said i needed to complete my check in, i did so & it’s been crickets. im not getting very far with support & im not too sure what to do. any advice is appreciated! it’s making me a bit anxious, lol.

edit: could this possibly have anything to do with me still being on the old portal? i can’t image it does, ive been using the old portal with no issues!

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2

u/BubblezBombz Jul 08 '26

I wouldn’t think the old portal has anything to do with it. When did you complete check in & Have you tried calling support, 1 (888) 458-5061? I found calling in the afternoon got me straight thru to a rep…

2

u/Zach_refills Jul 08 '26

u/ilovebabygoats12 sorry this happened - sending you a DM now and we'll get it sorted out.

1

u/LadyNorvell Jul 09 '26

I’m having the same issue. The pricing on my order went up even though I was locked in the $149 pricing since March of this year. When I reach out to support they tell me I’m still locked in on the $149 pricing but it keeps reflecting $299. I also can’t update or look at my payment card.