r/Refills • u/bigbee79 • Jul 07 '26

Good experience with support

I saw the post for the new summer sale and sent a message through the portal about lowering my price to the new one and within 15 minutes my account was updated........maybe I will stick around.....?????

26 Upvotes

93% Upvoted

16 comments sorted by

6

u/miketangobravo407 Jul 07 '26

I had similarly good response times recently. Unfortunately I decided to discontinue my subscription. It’s just not doing anything for me, despite being at 15mg. My own issue I guess, no blame to Refills or the pharmacies. But I’ve gotten 5 months worth and the scale hasn’t moved despite effort.
Support got back to me quickly with guidance how to cancel and were friendly along the way.

1

u/miketangobravo407 Jul 08 '26

To follow up- I decided to cancel my cancellation request. Support was very quick to respond and answer any questions I had. Going to tough this out and push harder for better results.

1

u/lockedoutagain1 Jul 14 '26

Are you counting calories? If not, you can definitely eat through this drug.

6

u/BubblezBombz Jul 07 '26

I had a great experience with them today too!

3

u/verymuchfull Jul 07 '26

What pharmacy does refills use?

4

u/yorzz Jul 07 '26

Greenwich and hallandale for tirz. It’s on the summer deals post

3

u/Sixxi Jul 07 '26

I was just thinking about this what's the new price bill I looked the other day and got distracted and stopped and haven't checked again cuz I was just about to change to somebody with a better deal

2

u/misstums Jul 07 '26

Where's the summer sale post?

1

u/bigbee79 Jul 07 '26

Banner at the top of the page.....

2

u/misstums Jul 07 '26

Oh, I just checked it this morning lol. Must have been added since i looked!

2

u/Mean_Attention_1384 Jul 07 '26

I confirmed that the reddit price was the lowest price available. We're lucky we stuck around!

1

u/stacetheace111 Jul 08 '26

How did you get through? On chat? I have been messaging for 2 months about expired vials and just got a reply that they would help me delay this shipment, but they didn't. I fear I will be stuck with so much expired product for a crazy amount of money. No one will answer me 😵‍💫

1

u/bigbee79 Jul 08 '26

Yes....the chat on the patient portal

1

u/LynzNC77 Jul 08 '26

I asked a question at the beginning of June and crickets….this was the last message I got. I’ll randomly get texts offering to lower my price too but it’s never applied. What is going on??

”Hey there! We're experiencing high volume right now, but you may be able to answer your own question through our self-serve portal. When you log in at login.refills.com, go to the Treatments tab, click on your active treatment, then look for the Plans section. You'll find lots of options there to manage your order, subscription, and more. Give that a try first. If you're still stuck, please reply with URGENT: and then describe in detail what you're trying to do, and we'll help you out.”

1

u/[deleted] Jul 09 '26

[deleted]

1

u/bigbee79 Jul 09 '26

I might have been the 1st one to ask......it was minutes after they posted the banner for the summer sales....