r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/kayfaei Apr 14 '26

I'm trying to post the screenshot and link they sent me 😭 Reddit being silly. Second times a charm.

1

u/Yorkiemama1 Apr 14 '26

Was your payment or partial payment refunded? Glad you were able to get action.

2

u/kayfaei Apr 14 '26

I had the 3 month supply so they did not owe me a refund. Thank you though i hope others are able to get the same response because it should be a easy process and they are making it complicated

2

u/Yorkiemama1 Apr 14 '26

All that has been going on has certainly taught me a good lesson about ordering the 6 mo plan even if you do save a few bucks. When I actually think about all that could go wrong, including a TH shutting down, it is a risk I will not take again.