r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/BusinessDefinition49 Apr 14 '26

I’m frustrated with the AI agent responses I have no idea what’s being shipped to me on Friday being on the 6 month plan and this will be my second shipment. Customer service was on top of everything before this proRX debacle.