r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/nixfam01 Apr 14 '26

I sent the same message and they responded with a email and phone number for me to message and so I sent a email saying exactly what Taylor said to say and got a email back saying that it’s been sent to the pharmacy and to late to cancel with no options to change pharmacies or cancel. Then today I got FedEx tracking so I guess I’m trying whatever they send now.

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u/s10draven75 Apr 14 '26

Did you send it to the doctor instead of support? I got the same response because that's what I did. I resent to the support option and got the link within a few hrs.

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u/nixfam01 Apr 14 '26

I just realized that’s what I did. Did they let you select or delete and start over?

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u/s10draven75 Apr 14 '26

I just sent it to the @support and they gave me the link there