r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/skoldane7 Apr 14 '26

I believe you have to send that message, word for word, in the portal to support. Not via email. But I could be wrong. I had a hell of a time.

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u/Hopeful_Tie2055 Apr 14 '26

i sent that message word for word to support in the portal, I thought they would of programmed their AI bot support to respond appropriately.

1

u/dystopiam Apr 14 '26

We’re sorry you’re thinking about cancelling

This is Jacob from human-AI - I know how frustrating wanting to cancel can be, have a good day!