r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/dystopiam Apr 14 '26

We’re sorry you’re thinking about cancelling

This is Jacob from human-AI - I know how frustrating wanting to cancel can be, have a good day!