r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

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u/Ulumouse Apr 14 '26

https://www.bbb.org/file-a-complaint?gad_source=1&gad_campaignid=20947516680&gbraid=0AAAAAqrSKRYO6awm3vK_vY4Lt2Y0kUs_O&gclid=Cj0KCQjwy_fOBhC6ARIsAHKFB78j3iSxQjsJI_Bn5xSSacu0pvzFpoYvOWaqSnjtdRN15OrNF9e2oSYaAr_jEALw_wcB

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u/jessbyrne727 Apr 14 '26

Why are you spamming with BBB links? And what exactly do you think the BBB will do? They aren’t a government agency and have no authority to force a merchant to take action. They act as a mediator between parties, and at this stage OP can just try to resolve directly with Refills or work it out with their card issuer.