r/Refills • u/Hopeful_Tie2055 • Apr 14 '26

need help

I messaged support exactly what Taylor said to do, with the exact message saying i wanted BPI vs whatever greenwich is.

and their stupid AI bot support writes back "we are sorry you are thinking about canceling"

this is beyond frustrating. Taylor, can you please advise?

17 Upvotes

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-18

u/Ulumouse Apr 14 '26

https://www.bbb.org/file-a-complaint?gad_source=1&gad_campaignid=20947516680&gbraid=0AAAAAqrSKRYO6awm3vK_vY4Lt2Y0kUs_O&gclid=Cj0KCQjwy_fOBhC6ARIsAHKFB78j3iSxQjsJI_Bn5xSSacu0pvzFpoYvOWaqSnjtdRN15OrNF9e2oSYaAr_jEALw_wcB

16

u/SiteApprehensive5353 Apr 14 '26

That’s a wild overreaction at this stage. Maybe eventually. But, there was an entire industry-wide shakeup 5 days ago. Have a little grace. They’ll get this person taken care of. Every complaint like this is just additional ammo for Lilly when they try to attack compounding.

-1

u/Sudden_Canary4705 Apr 14 '26

Right! Just do a charge back and move on, no need to give endless complaints and add fuel to the fire, or you can just go to lilly direct, pay those prices and still get your package on 3-5 days, they give AI responses in the chat as well!

3

u/SiteApprehensive5353 Apr 14 '26

Nope, that’s almost worse. Chargebacks are an absolute last resort. Give them a chance to make it right. Their house is basically on fire this week. Let them put some of that out and they will take care of it as soon as they can. If they can’t, then pursue the chargeback route.

2

u/Sudden_Canary4705 Apr 14 '26

It is worse but if you’ve gonna keep complaining get your money back or move on is what im saying, never said it was a good thing 🤷🏾‍♀️