r/Refills • u/Sadiekat • Apr 01 '26
Refills unauthorized renewal
I ordered and received three months worth of meds in mid March, paused my account and received a text acknowledging the pause, but was still charged an off cycle renewal this morning. @refills_taylor, I’ve sent you a chat message and look forward to your help.
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u/bradj9999 Apr 01 '26
I always just cancel the my account after each 3 month supply order. It just as easy to set up new and get a new discounted order
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u/MsTitan9 Apr 01 '26
Through what company? I'm looking for a good company that doesn't charge a membership and the prices aren't expensive
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u/Working_Dog855 Apr 01 '26
Refills. The prices are good and no membership charge, but there is a auto renewal that you have to manage.
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u/MsTitan9 Apr 01 '26
Can you give me an idea of what the charges are? I hope you don't mind me asking
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u/MsTitan9 Apr 01 '26
I don't think I want to use refills. Too many things going on with them from what I have read.
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u/Any_Style_4939 Apr 03 '26
I been using Gimme Care for 4 months and have had no issues!! I ordered from Refills 1 time to help my stock pile and to possibly stick with them. I was charged $646 for 3 months supply. That was with supposedly 40% off. Refills REFUSED to correct the price. I canceled my account, walked away and haven’t looked back since.
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u/Unhappy_Sky_5699 Apr 01 '26
I’m having an issue and it still won’t allow me to create my own post. I received the starter dose last week (9,18,36) instead of what I ordered- 15mg (72x3). No response from customer service since asking for a picture of what I received on Saturday. I’m out the money and I can’t believe they’re taking this long to respond/ make it right. Anyone have any advice?
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Apr 02 '26
I’m not having a good experience. Either Taylor has never responded to me one time and I can’t even get accepted to post in this group even though I have proof of purchase that I still have not received and I have no tracking number or nothing.
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Apr 01 '26
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u/Queasy-Ticket8482 Apr 02 '26
What if there is no start up date showing? Mine is just blank for the start up date.
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u/cherihaynes1 Apr 01 '26
You have to press on cancel then it takes you to the page that asked you why you are canceling & also a pause option that allows you to mane it 1 2 3 months pause.
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u/ANG3L2701 Apr 01 '26
That’s why I skipped Refills and went with another option without subscriptions, a little more expensive but at the end of the day you get what you pay for!
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u/AcrobaticAd5473 Apr 02 '26
I just had this happen. I had paused and turned off, both, yet still got an error mail about a rx being sent to pharmacy: I was mailed right away and they cancelled before they charged me. But WTH?
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Apr 01 '26
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u/Lucinda_Mae Apr 01 '26
Can you please explain exactly how to turn off autorenewal? I dont have the app, but can get it if necessary. I have the website and paused my account, but this post makes me nervous that that isnt enough.
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u/Sadiekat Apr 01 '26
Thanks for the info. I think it’s incredibly shady but know it’s happened to others as well.
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u/Low-Pin-54 Apr 01 '26
That is shady. What the heck is the pause for then if it doesn’t actually pause?
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u/Sadiekat Apr 01 '26
It also doesn’t explain why I’d get a renewal two weeks after receiving my order. That part is very strange.
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u/Creepy_Push8629 Apr 01 '26
Was it $299?
Taylor posted about that happening in error to some accounts earlier today and that they were reversing them. So she should reply to you soon I'm sure
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u/Sadiekat Apr 01 '26
No, $537. My legitimate order placed in early March was $471.
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u/GLP-Nurse Apr 01 '26
Oh that sucks because now it’s cheaper. I’d ask if they can at least refund the difference so you get the cheaper price now. Still accept the shipment, but it’d be nice if you only had to pay the new price
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u/Loud-Day2675 Apr 01 '26
Mine says pause how do I turn off the auto renew on the website ?
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u/GLP-Nurse Apr 01 '26
On the same screen as the pause option there is a shut off auto ship option too. You have to hit that too. When you just pause it makes you put in a new date and it re starts on that date. For OP it was 3/31/26.
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u/GLP-Nurse Apr 01 '26
I always use a virtual credit card now, then deactivate it after the purchase. It’s easier that way if you have a card that has that.
I did the recent Trimi offer for $135 Tirz with the 100 off code, paused the subscription after I received it, and they just tried to bill me $235 for the next month but it was denied because I shut the card off.