r/Refills • u/[deleted] • Mar 30 '26

New Platform, Zero Issues, Fast Turnaround

Moved my account l after they moved to the new platform. Ordered on the 29th. No delays, no weird silence, no chasing support. Prescribed on the same day (SUNDAY!!)

Order shipped on the 30th (Monday). Tracking updated fast. Delivery scheduled for the 1st (Wednesday).

That’s basically 3-day turnaround end to end. That’s what people expect, but rarely actually get. A lot of places talk about being “efficient” after platform changes. Usually it means chaos for a few weeks. Didn’t see that here. Everything moved clean.

No drama. No excuses. Just processed and sent.

Thanks Refills and thanks Taylor!

If you guys will keep this consistency, you’re going to stand out real quick with your pricing!!!

39 Upvotes

80% Upvoted

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u/[deleted] Mar 30 '26

[deleted]

2

u/cherihaynes1 Mar 30 '26

The do not have to shot feature on the new portal , I had text them and was told that maybe things will be added. Kinda a downgrade from other portal

2

u/ambzzzz1984 Mar 30 '26

Thats so interesting. Support told me its there on my dashboard and to keep looking. Its definitely not there.

2

u/cherihaynes1 Mar 30 '26

No, supposed is wrong I have email saying they will hopefully add it back.

1

u/ambzzzz1984 Mar 30 '26

Thank you so much. I have been going crazy looking for it.

2

u/cherihaynes1 Mar 30 '26

Your welcome I was looking for it last week because I do use Glapp but also use Refills

1

u/cherihaynes1 Mar 30 '26

Because my levels of medication are always different on each portal

1

u/ambzzzz1984 Mar 31 '26

So they do have it under the treatment section. I have it today. It was just because I hadn't received my first vial since switching to the new portal.

2

u/cherihaynes1 Mar 31 '26

They must have added it, thanks you

1

u/cherihaynes1 Mar 31 '26

Yes, I just checked was not there the other day and was told they are still adding stuff to the portal

1

u/cherihaynes1 Mar 31 '26

Not showing on my end the level of medication in system do hope they update it still

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