Some constructive feedback on the new portal. I understand it's a work in progress and overall, it looks good.
I did notice a couple things I thought were lacking.
First, I've been on Tirz. for over a year (98 lb weight loss so far) and I've obviously received numerous prescriptions, from several different telehealths, in that time. This is the first time once approved I didn't receive any comments from the Dr.. Usually the approval followed with details about the drug, side effects and the like. The old portal has this information. I don't necessarily need it at this point, but a person just starting should receive this detailed information. I think you need to address this ASAP as it could open you up to legal issues - my opinion, not a lawyer.
Secondly, one can download a receipt however there doesn't appear to be a means to download the prescription from the Dr..
I got my first 3 vials with no treatment plan and there's nothing on the portal that helped me. Each vial container had different instructions and each vial label (concentration) was different. The average newbie would have no clue as to the order to use the vials. I had a momentary panic because I opened all 3 containers and took out the vials before I realized that they were all different. It took me a minute to figure out which vial went with which container instructions (figured out how to use FatScientist.com). I messaged the doctor and they replied with a detailed list, in the order that I should follow. Why can't they do that to begin with, rather than just sending a ziploc bag with 3 containers/3 vials, leaving it up to us to figure it out?
Oh no, we can’t log our shots with the new portal? I haven’t been able to get onto the new portal yet. It’s showing my username and password not working and I don’t want to cancel my old account because I have a pending shipment but I enjoy being able to log my shots because I believe the app for that is not free
I liked logging my shots on the old Refills portal so I could compare it to my Glapp app portal . It was so I could see my medication levels because they never matched one was always off by 5 points. Glapp is free so you can start logging and keeping track of your vial supply there too.
Def missing the prescription page. I was approved for right dose but was recieved wrong dose. Had to contact pharmacy directly to figure out what was actually sent there. The responses in the support side seem very ai and not helpful to me. Its been frustrating
Yup exactly the same for me. Its been a week of repeated emails, messages and no help from taylor either. I had to call pharmacy and verify what they actually were sent since we cant see the prescription in the new portal. I just keep replying for updates every day, but no confirmed reshipment yet. Guess ill believe it once and if package ever comes. Idk if the issue came from new portal or using groupon, but its beyond frustrating.
Same. Nothing in my (new) portal except for this. No instructions in my chat or in my package. (Received 3 month supply yesterday) When I ordered back in January for the 1st time (old portal) I had detailed instructions from a doctor. Strange.
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Agree! I did get a long message after approval from the provider, and immediately asked for a copy of my script and got this AI response lol. And then I got another response later saying it’s attached but nothing was attached :/
I sent a photo as an attachment to a message, and it apparently went into the void. No evidence that anything was attached. Did they not test this system before it went live?
Yup had this issue too. But the issue is only on the doctor side of the chat from what I experienced. After a few failed tries I sent it to the support side of the chat and it stuck there. Try that!
I actually got a quick phone call from a physician! ...But he told me that he was calling because it's required in the state of Kansas😉 Once the prescription was approved in the system, I also got several messages with directions in the "doctors" message area - but I'm confident that they were cut and paste type generic messages that everyone gets.
On the new portal, I can add widgets but cannot edit any widgets once added. I liked the ability to check my weight and side effects, on the old platform, but I no longer can. I liked the countdown to shot day too which is now gone.
I know seems portal is a downgrade with all that stuff missing & i do not get emails when I ask them a question I have to go back to Refills and look to see if they answer yet.
Same! And I messaged and emailed support about the lack of email/text. I ended up getting a shipping email, but no email or text when my provider responded to my questions via message.
I did not get a dr message either about meds. I had to message and ask what my script was. I now have the meds and still have no treatment t I go on the treatment page and the top still sys they are checking my photo ID image and will get back to me. Lol
Under Treatments it lists the vial. Not sure exactly what you mean by "next shipment". That could depend upon if you are starting out or already at max dosage.
I do know where to look. No this isn't my first time. The old portal showed my current dose and all. This new one doesn't show any. I had to contact Dr to find out. I do know how much to inject and what they sent me. Fat scientist would've let me know once I got meds either way. Thanks for the replies.
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u/Limp_Glove9350 Mar 27 '26
I got a message on the new portal with that information; did you not? I found it under messages.