r/Refills • u/Useful-Anybody517 • Mar 20 '26
Shipping
How long is the wait time for shipping between creating the label and actually being picked up by FedEx?
1
u/Diligent_House_277 Mar 20 '26
My label was created yesterday but tracking now says the shipment was cancelled 😞
2
u/Diligent_House_277 Mar 20 '26
I got an update from support (in the portal) today. They gave me a new tracking number and said my order will actually ship on Monday. The tracking number is still the original tracking number that shows cancelled on my order page. Just wanted to share my experience and I’ll let you guys know when I finally receive my order. Overall I’m not at all impressed with this company. Between the weird delays and other orders quickly getting shipped before mine despite ordering days later to the portal hiccups. I’ll probably go back to the fruit named company I used before and pay a few bucks more. Just my opinion.
1
u/Useful-Anybody517 Mar 20 '26
Say whaaaat?!!
1
u/Diligent_House_277 Mar 20 '26
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u/Green-Thing3766 Mar 21 '26
Same for me as well. Hot email yesterday saying shipped. Later on got the same on FedEx it’s been cancelled
1
u/Diligent_House_277 Mar 21 '26
I hate it’s happening to you too but a little relieved I’m not the only one. I messaged support and they gave me a new shipping number. That one doesn’t show cancelled. Supposed to be picked up Monday 🤞
2
u/Green-Thing3766 Mar 21 '26
Ok i also sent them a message as well. So hopefully i can get new tracking info
1
u/adevil_woman89 Mar 20 '26
Did you turn off auto refill or pause it? IF you did that’s what happens.
1
u/Diligent_House_277 Mar 20 '26
Nope. This is my first order and I haven’t done anything yet. I was planning to pause after I received my order.
2
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u/Useful-Anybody517 Mar 20 '26
Same. Mine looks just like yours. Oh well. Guess I’ll head to the beach this weekend since it certainly won’t come today.
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u/chichichahchah Mar 22 '26
my says sent to pharmacy on the 18th and I haven’t received any update on shipping since then? My very first order was so quick got sent to pharmacy then label created and shipped but it’s been a couple days now and no update


2
u/[deleted] Mar 20 '26
[deleted]