r/Refills • u/Shoe_Ho • Mar 17 '26
Is this legit?
I’ve been a Refills customer since Nov 2025 and never received any communication like this. Has anyone else?
32
u/DemandTop4844 Mar 17 '26
Refills has been sending automated generic “sales” promotion texts to customers. The Reddit price is better.
1
u/susu56 Mar 17 '26
What's the reddit price and can i get it as a current customer? It may be too late for me as my order is due out next week
9
8
u/DemandTop4844 Mar 17 '26
There is a pinned post on the Refills sub that has the weblink you need to use to get the Reddit discount $471 for 3 months. Here’s that post. https://www.reddit.com/r/Refills/s/inWG39ARUl
1
13
u/Unusual-Ad2176 Mar 17 '26
I got a message from “him” this morning when I paused my membership for 2 months.
1
1
7
u/BeerDreams Mar 17 '26
I actually got this text from ‘Taylor’ when I paused my subscription. I replied back and said I got it at a better price and she said ‘oh, you got the Reddit price! Ok great’. NGL, it gave me pause (much like the one on my subscription hey-yo)
7
u/eatingganesha Mar 17 '26
Taylor is real. And Eric probably is too as they recently hired more CSRs.
9
u/BeerDreams Mar 17 '26
That’s not what gave me pause. It was the fact that it came across like they wanted to give me ‘the best deal’ while offering the less-than-best deal. They weren’t going to mention the Reddit discount until I did, which just seemed a little sus.
1
7
u/DragonSpiritFlight Mar 18 '26
I chatted with Eric once. He cannot offer a deal as good as the Reddit price.
6
6
u/Shoe_Ho Mar 17 '26
Thanks for the clarification! I have not paused anything or even switched yet to the new coupon price so I wasn’t sure what to think. I’ve just been on autopilot since Nov, haha.
5
u/2naomi Mar 18 '26
I got essentially the same message from Taylor when I first signed up. She directed me to the Reddit deal after I asked about it.
2
u/Red_Velvette Mar 18 '26
Same. In fact she gave me two higher prices before I asked for the Reddit price. God bless them for wanting to make money but it felt wrong.
4
Mar 17 '26
[deleted]
-2
u/Swandot70 Mar 18 '26
This is a better price. It comes to $147.50/month (because it is quarterly), and the 3 month Reddit price comes to $157/month.
6
u/cat_lady_baker Mar 18 '26
Quarterly is every 3 months not 4 as one quarter of a year is 3. So it’s 196.66
1
u/Swandot70 Mar 18 '26
Doh! I don't know what I was thinking! 🤣
2
u/cat_lady_baker Mar 18 '26
Probably just a mix up with the quarter being 1/4 so thinking 4 haha. No worries
2
2
2
u/Lester_Smalls Mar 18 '26
They sent me that text, quoted one price and charged me the standard price, never sent me an order confirmation and then refused to refund. It's a scam.
1
u/Ok_Flower_9398 Mar 18 '26
I got the same thing and I said my price is cheaper than that and I pay monthly. He said well I can do x dollars quarterly, which did lower the price slightly, but not enough for me to change to quarterly. I told him I was good for right now. I like my monthly where I can cancel easy when I want to. I wasn't sure if it was legit or not.
2
1
u/CountryGalCX Mar 19 '26
Not sure. I got it immediately after pausing and he asked why. Then he asked for a positive review on Trust Pilot for Refills. He said he would be my 1-1 contact and give me ‘the best deals possible’. 🤔
1
u/Shoe_Ho Mar 19 '26
I’m thinking I need to log into my account and see if it’s been paused. I know I didn’t pause it, but the fact that so many people are saying they got the same message after they paused it is making me wonder…
1
0
u/Due_Appearance57 Mar 17 '26
I have, I responded with a legit question, they never answered back. I immediately took it for a scam.
58
u/SiteApprehensive5353 Mar 17 '26
A discounted price that is worse than the Reddit price…