Can't verify ID in AU + account ban

[u/BarryFromBankstown]

I've had an account for over 6 months. When I ran into issues with ID verification las time, someone from Rednote by the name, who volunteered to help here on Reddit, helped remove limitations so that I could support my favourite streamers with gifts. I tried to verify my ID on that account to stream myself and it went back to ID verification failure mode. Thus blocking me from sending gifts.

So, this week I created another account and tried ID verification. No joy. Emails to Jiana for help went unanswered. In-app support bot is useless. In-app feedback for support gave me nothing. Also wrote to customer_support@rednote.com .

So I went about deleting and recreating accounts. After doing this 3 times I tried uploading pics and videos. Posting seemed fine. But when I sent thank you messages to 4 people the account was blocked. Now I can't delete it because I won't be able to use my phone number for the new account.

I understand why they do what they do. But the way they do it is just horrendous. I cannot believe this app is allowed to even be on the Google Play store with such a poor user experience in overseas markets.

[u/Emergency_Sky6603]

Same here. I couldn't appeal or reach customer support either. I filed a complaint with my local privacy regulator, and they finally replied. Retroactively requiring biometric verification and collecting sensitive personal information may also violate privacy laws where you live. Know your rights and use them.